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doc13947 Student_Complaints_Policy.pdf
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Page 1
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"text": "POLICY TITLE:\nStudent Complaints",
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"text": "APPLIES TO:\nStudents"
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"text": "ADMINISTRATIVE AUTHORITY:\nOffice of the Vice Provost of Student Affairs"
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"text": "APPROVED BY:\nKentucky State University Board of Regents"
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"text": "EFFECTIVE DATE:\nAugust 8, 2025"
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"text": "NEXT REVIEW DATE:\nAugust 8, 2028"
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"text": "Kentucky State University (KSU) is committed to providing a high-quality educational experience and a supporting campus environment for all students. KSU recognizes that students may occasionally have complaints or grievances regarding aspects of their university experience. This policy provides a clear, fair, and timely process for students to voice and seek resolution for such complaints."
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"text": "The purpose of this policy is to:"
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"text": "Establish a transparent and accessible system for submitting and addressing student complaints."
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"text": "Ensure that complaints are handled respectfully, impartially, and in a timely manner.",
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Page 2
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"text": "This policy applies to a broad range of student complaints concerning KSU academic and non-academic services, programs, administrative actions, or interactions with KSU employees (faculty and staff acting within the scope of their KSU employment)."
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"text": "Concerns related to academic matters not covered by a formal grade appeal or academic integrity policy (e.g., perceived unfair treatment by an instructor unrelated to a grade, issues with course delivery, or resources not meeting stated descriptions after attempts at direct resolution with the instructor/department have been made)."
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Page 3
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"text": "A voluntary process of discussing a complaint with the individual(s) or office(s) directly involved to reach a mutually agreeable solution without initiating a formal complaint."
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"text": "The standard of proof used in resolving complaints. It means that it is “more likely than not” that the alleged conduct or issue occurred or that the facts support a particular finding."
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"text": "Any adverse action taken against an individual for making a complaint in good faith, testifying, assisting, or participating in any manner in an investigation or resolution of a complaint under this policy."
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"text": "o Informal Resolution (Recommended First Steps). Students should first attempt to resolve concerns regarding classroom instruction, course management, academic advising, or perceived unfair treatment by an instructor (unrelated to a grade) by communicating directly with the instructor. If unresolved, the student should then approach the relevant Department Chair, followed by the Dean of the College if the matter remains unresolved."
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Page 8
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"text": "o Informal Resolution (Recommended First Steps). For complaints regarding alleged unprofessional conduct of a KSU staff or faculty member (acting in their KSU capacity and not related to discrimination or harassment), students are encouraged to discuss the concern directly with the employee, if comfortable doing so. If not, or if unresolved, the student should approach the employee's direct supervisor or Department Chair/Unit Director."
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"text": "Accrediting Body. Kentucky State University is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Information on their complaint process against member institutions can be found on the SACSCOC website. Complaints to SACSCOC should relate to alleged non-compliance with accreditation standards.",
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"text": "State Authorizing Agency. The Kentucky Council on Postsecondary Education (CPE) is the state agency responsible for coordinating higher education in Kentucky and has a process for addressing student complaints against public and private institutions.",
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