{
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    "item_count": 20,
    "counts_by_type": {
        "heading": 1,
        "list": 2,
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    "items": [
        {
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            "bbox": {
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            "text": "Utilize feedback from complaints to contribute to the continuous improvement of KSU programs, services, and processes.",
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        {
            "id": "p2.2",
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            "type": "heading",
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            "text": "SCOPE:",
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        {
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            "text": "This policy applies to a broad range of student complaints concerning KSU academic and non-academic services, programs, administrative actions, or interactions with KSU employees (faculty and staff acting within the scope of their KSU employment)."
        },
        {
            "id": "p2.4",
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            "text": "Examples of complaints that may be covered under this policy include, but are not limited to:"
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            "text": "",
            "attrs": {
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                    "bbox": {
                        "l": 33.36,
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                    "text": "Dissatisfaction with KSU services or facilities.",
                    "marker": "•"
                },
                {
                    "id": "p2.5.2",
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                    "text": "Concerns about administrative processes or decisions not covered by other specific policies.",
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                },
                {
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                    "text": "Alleged unprofessional conduct by a KSU employee not rising to the level of discrimination or harassment (which have specific policies).",
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                {
                    "id": "p2.5.4",
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                    "text": "Concerns related to academic matters not covered by a formal grade appeal or academic integrity policy (e.g., perceived unfair treatment by an instructor unrelated to a grade, issues with course delivery, or resources not meeting stated descriptions after attempts at direct resolution with the instructor/department have been made)."
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                    "text": "This policy does NOT apply to the following types of complaints, which may be addressed under separate, specific KSU policies and procedures:"
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            "text": "",
            "attrs": {
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            "children": [
                {
                    "id": "p2.6.1",
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                    "text": "Grade appeals.",
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                },
                {
                    "id": "p2.6.2",
                    "order": 13,
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                    "text": "Academic integrity violations.",
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                },
                {
                    "id": "p2.6.3",
                    "order": 14,
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                    "text": "Discrimination, harassment, or retaliation based on protected status.",
                    "marker": "•"
                },
                {
                    "id": "p2.6.4",
                    "order": 15,
                    "type": "list_item",
                    "bbox": {
                        "l": 33.6,
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                    "text": "Sexual misconduct, sexual harassment, and other Title IX-related concerns.",
                    "marker": "•"
                },
                {
                    "id": "p2.6.5",
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                    "type": "list_item",
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                    "text": "Student conduct violations.",
                    "marker": "•"
                },
                {
                    "id": "p2.6.6",
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                    "type": "list_item",
                    "bbox": {
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                    },
                    "text": "Disability accommodations."
                },
                {
                    "id": "p2.6.7",
                    "order": 18,
                    "type": "list_item",
                    "bbox": {
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                    "text": "Financial aid appeals."
                },
                {
                    "id": "p2.6.8",
                    "order": 19,
                    "type": "list_item",
                    "bbox": {
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                    "text": "Admissions decisions.",
                    "marker": "•"
                },
                {
                    "id": "p2.6.9",
                    "order": 20,
                    "type": "list_item",
                    "bbox": {
                        "l": 33.84,
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                        "r": 192.24,
                        "b": 53.76
                    },
                    "text": "Traffic and parking citations.",
                    "marker": "•"
                }
            ]
        }
    ],
    "excluded_furniture": {
        "first": [],
        "last": []
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