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                    "text": "The written complaint should include, at a minimum:"
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                    "text": "A clear and concise statement of the complaint, including specific facts, dates, times, and locations."
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                    "text": "Any supporting documentation (e.g., emails, photographs).",
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                    "text": "A description of any steps already taken to resolve the issue informally and the outcome.",
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                    "text": "The specific resolution or remedy sought by the student.",
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                    "text": "The complainant's signature (or electronic equivalent).",
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            "text": "Acknowledgement and Initial Review:",
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                    "text": "The complaint facilitator/administrator will acknowledge receipt of the formal complaint in writing (typically via KSU email) within five (5) business days."
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            "text": "Determine if the complaint falls within the scope of this policy."
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            "text": "○ Identify if it should be redirected to another office or policy. If redirected, the student will be notified.",
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            "text": "Assess if the complaint contains all necessary information; further information may be requested from the complainant."
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            "text": "O Assign the complaint to an appropriate KSU official or committee for investigation and/or resolution. This will often be the supervisor of the employee/unit involved, or a higher-level administrator if the complaint is against a department head."
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            "text": "Investigation and Fact-Finding:",
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            "text": "Notifying the respondent(s) of the complaint (providing a summary or copy, as appropriate) and providing them an opportunity to respond in writing and/or verbally."
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