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                    "text": "Complaints against other KSU students."
                },
                {
                    "id": "p3.1.2",
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                    "text": "Complaints regarding external entities or individuals not employed by KSU (unless related to a KSU-affiliated program or activity)."
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                {
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                    "text": "Students are encouraged to consult with the Office of Student Affairs if they are unsure which policy or procedure applies to their specific concern."
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            "text": "DEFINITIONS:",
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            "text": "Business Days",
            "attrs": {
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            "level": 3
        },
        {
            "id": "p3.4",
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            "type": "text",
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            },
            "text": "Days when KSU is open for official business, excluding weekends and official KSU holidays."
        },
        {
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            "text": "Complainant",
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            "text": "A KSU student who files a complaint under this policy."
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        {
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            "text": "Complaint",
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            "text": "A written expression of dissatisfaction or concern by a student regarding KSU services, facilities, administrative actions, or the conduct of KSU employees, for which a remedy is sought and which falls under the scope of this policy."
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        {
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            "text": "Complaint Facilitator/Administrator",
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        {
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            "type": "text",
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            "text": "A KSU official within Student Affairs responsible for receiving formal complaints, guiding students, through the process, ensuring adherence to policy timelines, and maintaining records."
        },
        {
            "id": "p3.11",
            "order": 14,
            "type": "heading",
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            "text": "Formal Complaint",
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            "level": 3
        },
        {
            "id": "p3.12",
            "order": 15,
            "type": "text",
            "bbox": {
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            "text": "A written complaint submitted in accordance with the procedures outlined in this policy when informal resolution is unsuccessful, inappropriate, or the complainant chooses to proceed formally."
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        {
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            "text": "Informal Resolution",
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        {
            "id": "p3.14",
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            "text": "A voluntary process of discussing a complaint with the individual(s) or office(s) directly involved to reach a mutually agreeable solution without initiating a formal complaint."
        },
        {
            "id": "p3.15",
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            },
            "text": "Preponderance of the Evidence",
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            "level": 3
        },
        {
            "id": "p3.16",
            "order": 19,
            "type": "text",
            "bbox": {
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            "text": "The standard of proof used in resolving complaints. It means that it is “more likely than not” that the alleged conduct or issue occurred or that the facts support a particular finding."
        },
        {
            "id": "p3.17",
            "order": 20,
            "type": "heading",
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            },
            "text": "Retaliation",
            "attrs": {
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            "level": 3
        },
        {
            "id": "p3.18",
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            "type": "text",
            "bbox": {
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            "text": "Any adverse action taken against an individual for making a complaint in good faith, testifying, assisting, or participating in any manner in an investigation or resolution of a complaint under this policy."
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        {
            "id": "p3.19",
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            "text": "GUIDING PRINCIPLES:",
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            "level": 3
        },
        {
            "id": "p3.20",
            "order": 23,
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            "text": "Fairness and Impartiality. All complaints will be reviewed and addressed in an objective, fair, and impartial",
            "marker": "•"
        }
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