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doc507 2555eb7c-4233-400e-97e5-56b8f7822853_TLC_magazine_Spring_2025_ORIGINAL-artifacted.pdf
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"embedded_text": "Amount spent on\nSheltered caretaker services\nEmpty\nhousing £0.6m\nproperty\n£1m\nworks\n£3.4m\nHousing\nEstate management\nmanagement £14.9m\n£3.5m\nPlanned\nRepairs and\nupgrades and\nmaintenance\nimprovements\n£14.3m\n£14.2m"
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1 · FIGURE
2 · HEADER
3 · HEADER
4 · TEXT
5 · TEXT
6 · TEXT
7 · TEXT
8 · TEXT
9 · TEXT
10 · TEXT
11 · TEXT
12 · TEXT
13 · TEXT
14 · TEXT
15 · TEXT
16 · TEXT
17 · TEXT
18 · TEXT
19 · TEXT
20 · TEXT
21 · TEXT
22 · HEADING
23 · TEXT
24 · TEXT
25 · TEXT
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28 · TEXT
29 · HEADING
30 · TEXT
31 · TEXT
32 · TEXT
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34 · FOOTER
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Page 5 JSON
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figure (3)
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1 · TITLE
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10 · TITLE
11 · TEXT
12 · FIGURE
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"text": "Fires caused by lithium batteries, such as those in e-bikes and e-scooters, are becoming more common and can be devastating. Damaged or faulty batteries, especially when charging,",
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"text": "To reduce risks, always use the correct charger, avoid multi-plug chargers, and buy replacements from reputable sellers.\nBe aware of warning signs like excessive heat, bulging, unusual smells, or poor performance. If you notice any of these, stop using the device immediately.",
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"text": "If you notice any fire safety concerns please complete the webform on our website www.norwich.gov.uk/ContactUsForm",
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"text": "Picture shows a Norwich City Council property after a lithium battery fire.",
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"text": "From October 2025, a new law called Awaab's Law will require social landlords to act quickly when dealing with damp and mould to protect tenants' health.",
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"text": "The law is named after Awaab Ishak, a young child who tragically died due to mould exposure. It aims to improve housing conditions and hold landlords accountable. In the future, it may also cover other housing hazards to make homes safer for residents.",
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"text": "How to report damp and mould\nYou can report any issues by:\n• visiting our website and search for 'damp and mould'\n• calling us on 0344 980 3333: press option three, then option two",
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"text": "are helping to transform our understanding of the condition of roofs on our flats. These surveys help us keep your property safe and free from hazards like damp and mould.",
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"text": "We aim to reach net zero by 2045, making all our council homes fossil fuel free and reducing carbon emissions. To achieve this, we're installing solar panels to generate electricity and air source heat pumps for heating and hot water.",
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"text": "We have continued to commission our trusted partner “Viewpoint” to help us gain valuable insight into our tenants’ satisfaction.",
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"text": "our services and results are then posted on our website. Each year-end the results are also sent to the regulator of social housing for them to monitor how well we are delivering services.",
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