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                "embedded_text": "are satisfied\nPerformance How did we do in 2023-24? 64.2% service (TP)\nwith the overall"
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            "text": "Keeping properties in good repair",
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            "text": "66.4%",
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            "text": "are satisfied with the overall repairs service",
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            "text": "58.6%\n\nare satisfied with the time taken to complete the most recent repair",
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            "text": "0.3%\nof homes that do not meet the Decent Homes Standard\n96.7%\nof emergency repairs completed within the target timescale\n64.1% are satisfied we provide a home that is well maintained",
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            "text": "87.1%\nof non-emergency repairs\ncompleted within the\ntarget timescale",
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            "text": "Maintaining building safety",
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            "text": "75.7%\nare satisfied we provide\na home that is safe",
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            "text": "100%",
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            "text": "of gas safety, water\nand lift checks and fire\nrisk assessments have\nbeen carried out",
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            "text": "99.2%\nof asbestos safety checks\nhave been carried out",
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            "text": "Respectful and helpful engagement",
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            "text": "53.9%",
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            "text": "are satisfied we\nlisten to your\nviews and act\nupon them",
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            "text": "67.5%",
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            "text": "are satisfied\nwe keep you\ninformed about\nthings that\nmatter to you",
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            "text": "76.6%",
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            "text": "agree that\ntenants are\ntreated fairly\nand with respect",
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            "text": "Effective handling of complaints",
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            "text": "21%",
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            "text": "are satisfied with\nour approach to\ncomplaints handling",
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        },
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            "text": "83.8\nstage 1 complaints\nper 1,000 properties",
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        {
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            "text": "64.9%\nof stage 2 complaints\nresponded to in target",
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            "text": "44.8%\nof stage 1 complaints\nresponded to in target",
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            "text": "13.5\nstage 2 complaints\nper 1,000 properties",
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            "text": "Responsible neighbourhood management",
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            "text": "47.4%\nare satisfied we keep communal\nareas clean and well maintained\n56%\nare satisfied we make a positive contribution to your neighbourhood",
            "children": []
        },
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            "id": "p5.31",
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            "text": "55.9%\nare satisfied with our approach\nto handling anti-social behaviour\n80.5",
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            "id": "p5.32",
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            "text": "of anti-social behaviour cases\n(including hate) opened per\n1,000 properties",
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            "text": "0.6\nof anti-social behaviour cases (hate only) opened per 1,000 properties",
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            "text": "To see how we're doing against these measures in 2025 please visit www.norwich.gov.uk/TSM24-25",
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            "text": "TLC magazine · Spring 2025 · 5",
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