{
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    "items": [
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            "id": "p7.1",
            "order": 1,
            "type": "title",
            "bbox": {
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            "text": "Using drones to help us keep properties well-maintained",
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        },
        {
            "id": "p7.2",
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            "bbox": {
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            "text": "The assistance of drones offers a modern, efficient, and cost-effective way to conduct roof surveys as part of our surveying programme. By improving safety, accuracy, and speed, while enabling proactive maintenance, drones",
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        },
        {
            "id": "p7.3",
            "order": 3,
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            "bbox": {
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            "text": "are helping to transform our understanding of the condition of roofs on our flats. These surveys help us keep your property safe and free from hazards like damp and mould.",
            "children": []
        },
        {
            "id": "p7.4",
            "order": 4,
            "type": "text",
            "bbox": {
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            "text": "Our stock condition survey checks the main parts of your home, like windows, doors, kitchen and bathroom.",
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        },
        {
            "id": "p7.5",
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            "type": "text",
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            "text": "Thanks to past surveys, we can plan upgrades to kitchens, bathrooms, windows, doors, roofs, boilers, and electrics, making sure homes meet the Government's Decent Homes Standard.",
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        },
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            "text": "We're using drones to help us, here is a photo of Wilberforce Road showing ponding on the roof.",
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            },
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        },
        {
            "id": "p7.8",
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            "text": "We'll start a new round of surveys in the next few months and when it's time, we'll contact you to arrange an appointment. The survey takes about 30-40 minutes and will need to look inside and outside your property. We may take some photos or video footage.",
            "children": []
        },
        {
            "id": "p7.9",
            "order": 9,
            "type": "title",
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            "text": "Home upgrades: your feedback matters",
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            "level": 2,
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        },
        {
            "id": "p7.10",
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            "text": "We recently asked tenants who chose not to proceed with kitchen and bathroom upgrades to share their reasons through a survey. Our goal was to better understand the factors influencing these decisions and find ways to improve the process in the future.\n\nWe received responses from 93 tenants, and we'd like to thank everyone who took part. Your feedback has given us valuable insights, helping us identify how we can make upgrades more convenient and better tailored to tenants' needs.\n\nAs a result, we will work on improving communication, streamlining the process, and",
            "children": []
        },
        {
            "id": "p7.11",
            "order": 11,
            "type": "text",
            "bbox": {
                "l": 383.6543,
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            "text": "ensuring that tenants' concerns are addressed. We'll also refine how we track and act on this feedback in future projects.",
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        },
        {
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                    "text": "YOUR FEEDBACK MATTERS!\nensuring that tenants' concerns are addressed. We'll also refine how we track and act on this feedback in future projects. As a thank you, we awarded three participants shopping vouchers worth £100, £50, and £25.\nCongratulations to the winners!",
                    "children": []
                },
                {
                    "id": "p7.12.2",
                    "order": 14,
                    "type": "text",
                    "bbox": {
                        "l": 383.4144,
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                    },
                    "text": "As a thank you,\nwe awarded three participants\nshopping vouchers worth\n£100, £50, and £25.\nCongratulations\nto the winners!",
                    "children": []
                },
                {
                    "id": "p7.12.3",
                    "order": 15,
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                    "bbox": {
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                    },
                    "text": "Thank you again for helping us improve our services.",
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                }
            ]
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            "text": "TLC magazine · Spring 2025 · 7",
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