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KENTUCKY STATE UNIVERSITY POLICIES AND PROCEDURES
Technology Complaints
1. Policy Statement/Procedure Description
Technology complaints are handled in the Information Technology (IT) department. IT strives to resolve complaints and concerns in an efficient manner.
Reporting The first point of contact for students, faculty and staff for technical complaints, questions, problems and/or assistance is the IT Help Desk. The IT Help Desk may be contacted the following ways:
- By phone at 502-597-7000
- By email at helpdesk@kysu.edu(may copy other individuals deemed necessary)
- Online at www.kysu.edu/helpdesk(available on campus only)
2. Entities Affected
- Information Technology
- Finance and Administration
- Information Management and Security
3. Policy Owner/Interpreting Authority
Executive Vice President for Finance and Administration