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    {
        "page": 1,
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            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 176.88,
                    "t": 729.12,
                    "r": 509.04,
                    "b": 681.6
                },
                "text": "KENTUCKY STATE UNIVERSITY\nPOLICIES AND PROCEDURES",
                "reading_order": 0,
                "level": 1
            },
            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 228.24,
                    "t": 624.48,
                    "r": 401.04,
                    "b": 607.68
                },
                "text": "Technology Complaints",
                "reading_order": 1,
                "level": 1
            },
            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 86.88,
                    "t": 579.12,
                    "r": 359.76,
                    "b": 564.96
                },
                "text": "1. Policy Statement/Procedure Description",
                "reading_order": 2,
                "level": 2
            },
            {
                "page": 1,
                "type": "TEXT",
                "location": {
                    "l": 105.36,
                    "t": 552,
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                    "b": 523.44
                },
                "text": "Technology complaints are handled in the Information Technology (IT) department. IT strives to resolve complaints and concerns in an efficient manner.",
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            },
            {
                "page": 1,
                "type": "TEXT",
                "location": {
                    "l": 106.08,
                    "t": 511.44,
                    "r": 523.68,
                    "b": 468.96
                },
                "text": "Reporting The first point of contact for students, faculty and staff for technical complaints, questions, problems and/or assistance is the IT Help Desk. The IT Help Desk may be contacted the following ways:",
                "reading_order": 4
            },
            {
                "page": 1,
                "type": "LIST_ITEM",
                "location": {
                    "l": 110.64,
                    "t": 454.8,
                    "r": 274.8,
                    "b": 441.6
                },
                "text": "By phone at 502-597-7000",
                "marker": "•",
                "list_id": "L1",
                "level": 0,
                "reading_order": 5
            },
            {
                "page": 1,
                "type": "LIST_ITEM",
                "location": {
                    "l": 111.12,
                    "t": 440.4,
                    "r": 491.52,
                    "b": 414
                },
                "text": "By email at helpdesk@kysu.edu(may copy other individuals deemed necessary)",
                "marker": "•",
                "list_id": "L1",
                "level": 0,
                "reading_order": 6
            },
            {
                "page": 1,
                "type": "LIST_ITEM",
                "location": {
                    "l": 110.16,
                    "t": 412.32,
                    "r": 456,
                    "b": 397.92
                },
                "text": "Online at www.kysu.edu/helpdesk(available on campus only)",
                "marker": "•",
                "list_id": "L1",
                "level": 0,
                "reading_order": 7
            },
            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 88.08,
                    "t": 371.04,
                    "r": 212.4,
                    "b": 358.08
                },
                "text": "2. Entities Affected",
                "reading_order": 8,
                "level": 2
            },
            {
                "page": 1,
                "type": "LIST_ITEM",
                "location": {
                    "l": 106.32,
                    "t": 356.4,
                    "r": 246.96,
                    "b": 342.72
                },
                "text": "Information Technology",
                "marker": "•",
                "list_id": "L2",
                "level": 0,
                "reading_order": 9
            },
            {
                "page": 1,
                "type": "LIST_ITEM",
                "location": {
                    "l": 106.8,
                    "t": 341.28,
                    "r": 267.6,
                    "b": 328.8
                },
                "text": "Finance and Administration",
                "marker": "•",
                "list_id": "L2",
                "level": 0,
                "reading_order": 10
            },
            {
                "page": 1,
                "type": "LIST_ITEM",
                "location": {
                    "l": 106.08,
                    "t": 326.88,
                    "r": 325.2,
                    "b": 312.72
                },
                "text": "Information Management and Security",
                "marker": "•",
                "list_id": "L2",
                "level": 0,
                "reading_order": 11
            },
            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 87.84,
                    "t": 283.68,
                    "r": 337.2,
                    "b": 269.28
                },
                "text": "3. Policy Owner/Interpreting Authority",
                "reading_order": 12,
                "level": 2
            },
            {
                "page": 1,
                "type": "TEXT",
                "location": {
                    "l": 105.36,
                    "t": 262.32,
                    "r": 410.4,
                    "b": 248.16
                },
                "text": "Executive Vice President for Finance and Administration",
                "reading_order": 13
            },
            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 88.08,
                    "t": 219.12,
                    "r": 208.08,
                    "b": 204.72
                },
                "text": "4. Related Policies",
                "reading_order": 14,
                "level": 2
            },
            {
                "page": 1,
                "type": "TITLE",
                "location": {
                    "l": 87.84,
                    "t": 177.6,
                    "r": 326.88,
                    "b": 163.92
                },
                "text": "5. Statutory or Regulatory References",
                "reading_order": 15,
                "level": 2
            }
        ]
    }
]