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doc16029 fa-technology-complaints-policy-2024.pdf
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"text": "POLICY TITLE:\nTechnology Complaints Policy"
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"text": "ADMINISTRATIVE AUTHORITY: Information Technology"
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"text": "August 9, 2024"
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"text": "The purpose of this policy is to provide students, faculty, and staff information on the complaint process as it relates to the use of technology at Kentucky State University (KSU)."
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"text": "Technology complaints are handled in the Information Technology (IT) department. IT strives to resolve complaints and concerns in an efficient and effective manner. Questions regarding this policy should be directed to the IT Help Desk."
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"text": "The first point of contact for students, faculty, and staff for technical complaints, questions, problems, and assistance is the IT Help Desk. The IT Help Desk may be contacted in the following ways:"
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"text": "• By phone at (502) 597-7000"
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"text": "As a reminder, IT does not provide any support for personally owned equipment, with the exception of assisting students and employees with connecting their personal devices to the KSU network. For more information on the services IT provides, please visit www.kysu.edu/IT.",
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