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            "text": "KENTUCKY STATE UNIVERSITY\nPOLICIES AND PROCEDURES",
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            "text": "POLICY TITLE:\nTechnology Complaints Policy"
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            "text": "VOLUME, SECTION & NUMBER:",
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                    "text": "ENTITIES AFFECTED:"
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                    "text": "Faculty"
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                    "text": "ADMINISTRATIVE AUTHORITY: Information Technology"
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                    "text": "APPROVED BY:"
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                    "text": "Kentucky State University Board of Regents"
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                    "text": "EFFECTIVE DATE:"
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                    "text": "August 9, 2024"
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                    "text": "REVISED FROM:"
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                    "text": "May 2014 Version of Policy"
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            "text": "POLICY STATEMENT:",
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            "text": "The purpose of this policy is to provide students, faculty, and staff information on the complaint process as it relates to the use of technology at Kentucky State University (KSU)."
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            "text": "PROCESS:",
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            "text": "Technology complaints are handled in the Information Technology (IT) department. IT strives to resolve complaints and concerns in an efficient and effective manner. Questions regarding this policy should be directed to the IT Help Desk."
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            "text": "Reporting",
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            "text": "The first point of contact for students, faculty, and staff for technical complaints, questions, problems, and assistance is the IT Help Desk. The IT Help Desk may be contacted in the following ways:"
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            "text": "• By phone at (502) 597-7000"
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