{
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    "item_count": 11,
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        "link": 3,
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            "bbox": {
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            "text": "By email at helpdesk@kysu.edu (other individuals may be copied on the email, as necessary)",
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            "text": "Online at www.kysu.edu/helpdesk (available only on campus)",
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            "text": "The user will be asked to provide as much information as possible."
        },
        {
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            "text": "Response",
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        },
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            "text": "Once reported to the IT Help Desk, the complaint will be entered into the help desk system and then evaluated and assigned to the appropriate IT staff member. The complaint will be properly documented and will remain open until appropriate closure is achieved."
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        {
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            "text": "As a reminder, IT does not provide any support for personally owned equipment, with the exception of assisting students and employees with connecting their personal devices to the KSU network. For more information on the services IT provides, please visit www.kysu.edu/IT.",
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            "text": "RELATED POLICIES:",
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            },
            "level": 3
        },
        {
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            "text": "Appropriate Use of Technology Policy"
        }
    ],
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        "last": []
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}