doc16881 4334820a-34e6-48f4-bbc7-0a9555497c20_CCMS-How-the-Service-Works-artifacted.pdf

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            "text": "The Chiropractic Complaints Mediation Service (CCMS) is an independent Alternative Dispute Resolution (ADR) pilot funded by the General Chiropractic Council and designed to help patients and chiropractors resolve complaints in a fair, confidential and constructive way."
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            "text": "CCMS provides an opportunity for both parties to discuss concerns, improve understanding and work towards a mutually acceptable outcome, without the need for more formal proceedings."
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            "text": "Step 1: Complete the Practice Complaints Process",
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            "text": "Before a complaint can be referred to CCMS, the patient must first raise their concerns directly with the chiropractic practice and allow the practice's complaints procedure to be completed."
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            "text": "If the complaint remains unresolved after the practice complaints process has concluded, an application can be made to CCMS."
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            "text": "Step 3: Eligibility Assessment",
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            "text": "CCMS will review the application to ensure that:"
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            "text": "If the complaint is not eligible, we will explain why and, where appropriate, signpost alternative options."
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            "text": "Where a complaint is accepted, both the patient and the chiropractor will be asked to sign an Agreement to Mediate."
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            "text": "An independent and impartial Resolution Manager will work with both parties to:"
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            "text": "The mediator does not make decisions or take sides. Their role is to support both parties in reaching their own resolution."
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            "text": "Why Choose CCMS?",
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