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                    "text": "The Chiropractic Complaints Mediation Service (CCMS) is an independent Alternative Dispute Resolution (ADR) pilot funded by the General Chiropractic Council and designed to help patients and chiropractors resolve complaints in a fair, confidential and constructive way.",
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                    "text": "Before a complaint can be referred to CCMS, the patient must first raise their concerns directly with the chiropractic practice and allow the practice's complaints procedure to be completed.",
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                    "text": "If the complaint remains unresolved after the practice complaints process has concluded, an application can be made to CCMS.",
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                    "text": "Step 3: Eligibility Assessment",
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                    "text": "If the complaint is not eligible, we will explain why and, where appropriate, signpost alternative options.",
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                    "text": "Where a complaint is accepted, both the patient and the chiropractor will be asked to sign an Agreement to Mediate.",
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                    "text": "This agreement confirms that both parties understand the process and consent to participating in mediation.",
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                    "text": "An independent and impartial Resolution Manager will work with both parties to:",
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                            "text": "Explore the issues raised.",
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