We aim to reach net zero by 2045, making all our council homes fossil fuel free and reducing carbon emissions. To achieve this, we're installing solar panels to generate electricity and air source heat pumps for heating and hot water.

reducing carbon emissions. To achieve this, we're installing solar panels to generate electricity and air source heat pumps for heating and hot water.

We're already decarbonising empty properties by replacing gas boilers

with these technologies. Going forward, when boilers need replacing, we'll assess suitability for solar panels and heat pumps.

If you're interested in decarbonising your home, please contact us via PropertyGeneralEnquiries@norwich.gov.uk

You may have received calls about repairs, damp, or mould in your home. These calls can sometimes lead to legal action against the city council, often with no win, no fee solicitors. Although compensation is possible, tenants typically receive only a small portion of what legal firms claim. The real benefit goes to the solicitors.

Please be aware that some callers may not be who they claim to be and could be selling your details to legal firms for profit. Although compensation is possible, tenants typically receive only a small portion of what legal firms claim. The real benefit goes to the solicitors.

We prefer to invest in improving your home's standards, benefitting you directly.

If you notice any issues, please contact us directly – we’re here to help with repairs and can explore compensation without legal processes.

To report a repair, visit www.norwich.gov.uk/reportarepair

We have been working with our public health colleagues to help raise awareness about some health risk factors associated with smoking. This is part of a wider initiative called 'Smokefree Norfolk'.

If you're a smoker and would like to get some advice and top tips on how to quit, it's never too late! Data shows that people are three times more likely to succeed with specialist support.

Data shows that people are three times more likely to succeed with specialist support.

However long you have smoked for, and whatever your circumstances, Smokefree Norfolk can provide support to help you attempt to quit smoking.

For support, contact www.SmokeFreeNorfolk.co.uk