Fires caused by lithium batteries, such as those in e-bikes and e-scooters, are becoming more common and can be devastating. Damaged or faulty batteries, especially when charging, can ignite fires quickly. This is a particular concern in communal areas, where fire can block escape routes.

can ignite fires quickly. This is a particular concern in communal areas, where fire can block escape routes.

To reduce risks, always use the correct charger, avoid multi-plug chargers, and buy replacements from reputable sellers. Be aware of warning signs like excessive heat, bulging, unusual smells, or poor performance. If you notice any of these, stop using the device immediately.

multi-plug chargers, and buy replacements from reputable sellers.

Be aware of warning signs like excessive heat, bulging, unusual smells, or poor performance. If you notice any of these, stop using the device immediately.

If you notice any fire safety concerns please complete the webform on our website www.norwich.gov.uk/ContactUsForm

Picture shows a Norwich City Council property after a lithium battery fire.

From October 2025, a new law called Awaab's Law will require social landlords to act quickly when dealing with damp and mould to protect tenants' health.

The law is named after Awaab Ishak, a young child who tragically died due to mould exposure. It aims to improve housing conditions and hold landlords accountable. In the future, it may also cover other housing hazards to make homes safer for residents.

If you think you have a problem in your home, please let us know as soon as possible.