Performance
How did we do in 2023-24?
Maintaining building safety
Keeping properties in good repair
66.4%
58.6% are satisfied with the time taken to complete the most recent repair
are satisfied with the overall repairs service
0.3% of homes that do not meet the Decent Homes Standard 96.7% of emergency repairs completed within the target timescale
64.1% are satisfied we provide a home that is well maintained 58.6% are satisfied with the time taken to complete the most recent repair
Respectful and helpful engagement
53.9%
are satisfied we listen to your views and act upon them
67.5%
are satisfied we keep you informed about things that matter to you
76.6%
agree that tenants are treated fairly and with respect
21%
are satisfied with our approach to complaints handling
83.8 stage 1 complaints per 1,000 properties
64.9% of stage 2 complaints responded to in target
44.8% of stage 1 complaints responded to in target
13.5 stage 2 complaints per 1,000 properties
75.7% are satisfied we provide a home that is safe
of gas safety, water and lift checks and fire risk assessments have been carried out
87.1% of non-emergency repairs completed within the target timescale
100%
99.2% of asbestos safety checks have been carried out
47.4% are satisfied we keep communal areas clean and well maintained
56% are satisfied we make a positive contribution to your neighbourhood
55.9% are satisfied with our approach to handling anti-social behaviour
80.5
of anti-social behaviour cases (including hate) opened per 1,000 properties
0.6 of anti-social behaviour cases (hate only) opened per 1,000 properties
To see how we're doing against these measures in 2025 please visit www.norwich.gov.uk/TSM24-25