We're continuing to upgrade security in communal housing with our Door Entry Access Control (DEAC) programme. In the first year, we installed new secure entry systems in 31 blocks, improving safety for 222 homes. This year, we're adding another 155 properties to the programme and to help shape future work, we'll be asking residents for their views, with a focus on tackling anti-social behaviour.
and to help shape future work, we'll be asking residents for their views, with a focus on tackling anti-social behaviour.
We're also looking at repairing or replacing older security doors as part of our wider housing investment plans. We'll keep you updated as the programme moves forward.
We'll keep you updated as the programme moves forward.
As a leaseholder, you're responsible for maintaining the inside of your home, including any service pipes or cables that serve only your property. The council looks after the external structure of the building and shared spaces, such as roofs, drains, windows, external doors, communal lighting, and pathways.
If you notice something that needs attention, we're here to help. For non-emergency repairs, the quickest way to reach us is by completing our online form. Simply scan the QR code with your smartphone or visit www.norwich.gov.uk/LeaseholderRepairForm
completing our online form. Simply scan the QR code with your smartphone
or visit www.norwich.gov. uk/LeaseholderRepairForm
For emergency repairs, please call us as soon as possible on 0344 980 333 (Monday to Friday, 9am–4pm). Outside these hours, dial the same number and select option two for out-of-hours support. Need to report something else, like fly-tipping, window cleaning, or grounds maintenance? Using our 'Contact us' page (www.norwich.gov.uk/ContactUsForm) ensures your enquiry goes straight to the right team, saving you time.
Need to report something else, like fly-tipping, window cleaning, or grounds maintenance? Using our 'Contact us' page (www.norwich.gov.uk/ContactUsForm) ensures your enquiry goes straight to the right team, saving you time.
We're committed to keeping your building and shared spaces safe and well-maintained. Let's work together to make sure everything runs smoothly.