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# Wellbeing

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HSBC UK

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As a business owner or director, we know it can often be overwhelming having to deal with both your own home and work pressures and also those of your employees. There are times when it's difficult for you to know where to look and seek guidance for both yourself and staff members to gain the best support available.

With this in mind, we've gathered together some wellbeing material on Financial, Physical and Mental Wellbeing along with details of key support groups and organisations to help guide you and your employees at a time of need.

Please note: The contents of this document are intended as guidance only. If you need professional advice or support on these types of issues, please make contact with the external bodies we've referred to in the relevant section.

## Contents


<table border=1 style='margin: auto; word-wrap: break-word;'><tr><td style='text-align: center; word-wrap: break-word;'></td><td style='text-align: center; word-wrap: break-word;'>Page</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Mental wellbeing</td><td style='text-align: center; word-wrap: break-word;'>3</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Physical wellbeing</td><td style='text-align: center; word-wrap: break-word;'>4</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Financial wellbeing</td><td style='text-align: center; word-wrap: break-word;'>5</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Having a wellbeing conversation</td><td style='text-align: center; word-wrap: break-word;'>6</td></tr></table>

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## What is it and why's it important?

Your mental wellbeing is about your thoughts and feelings and how you cope with the ups and downs of everyday life.

There are varying types of mental health conditions, each person is different and has their own unique set of symptoms and experiences. Getting the right support and help in and outside of work can make a huge difference.

<div style="text-align: center;">What support is available?</div>



<table border=1 style='margin: auto; word-wrap: break-word;'><tr><td style='text-align: center; word-wrap: break-word;'>NHS Mental Health support</td><td style='text-align: center; word-wrap: break-word;'>☑  nhs.uk/mental-health</td><td style='text-align: center; word-wrap: break-word;'></td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Samaritans</td><td style='text-align: center; word-wrap: break-word;'>☑  samaritans.org</td><td style='text-align: center; word-wrap: break-word;'>☑ 116 123 (Freephone)</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Mind</td><td style='text-align: center; word-wrap: break-word;'>☑  mind.org.uk</td><td style='text-align: center; word-wrap: break-word;'>☑ 0300 123 3393</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>Rethink</td><td style='text-align: center; word-wrap: break-word;'>☑  rethink.org</td><td style='text-align: center; word-wrap: break-word;'>☑ 0808 801 0525 (Freephone)</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>AnxietyUK</td><td style='text-align: center; word-wrap: break-word;'>☑  anxietyuk.org.uk</td><td style='text-align: center; word-wrap: break-word;'>☑ 03444 775 774</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>National Domestic Abuse</td><td style='text-align: center; word-wrap: break-word;'>☑  nationaldahelpline.org.uk</td><td style='text-align: center; word-wrap: break-word;'>☑ 0808 2000 247 (Freephone)</td></tr></table>

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## Physical wellbeing

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## What is it and why's it important?

Physical well-being isn't just the absence of disease. It includes lifestyle behaviour choices to ensure health, avoid preventable diseases and conditions, and to live in a balanced state of body, mind, and spirit. Exercising releases feel-good hormones which studies have shown can improve your mood, reduce stress, manage anxiety, help you sleep better and maintain a healthy weight.

## What support is available?


<table border=1 style='margin: auto; word-wrap: break-word;'><tr><td style='text-align: center; word-wrap: break-word;'>Bupa</td><td style='text-align: center; word-wrap: break-word;'>⚫  bupa.co.uk/health-information/exercise-fitness</td></tr><tr><td style='text-align: center; word-wrap: break-word;'>NHS Eat Well</td><td style='text-align: center; word-wrap: break-word;'>⚫  nhs.uk/live-well/eat-well</td></tr></table>

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## What is it and why's it important?

Financial wellbeing is about feeling comfortable and in control of your financial position. It means having the knowledge and confidence to make the most of your money, both on a day-to-day basis and through planned and unplanned events.

## What support is available?

Financial Fitness Hub

Government Support Services

Financial Wellbeing Support

hsbc.co.uk/financial-fitness

moneyhelper.org.uk

business.hsbc.uk/financial-worries-and-wellbeing

If you're experiencing financial difficulties, it's important to seek the appropriate support at the earliest opportunity. For information on how you can get more help and support, including contact points based on whether you have lending facilities with HSBC or other companies, please visit the 'How We Can Help' section of our Money Worries website at:  hsbc.co.uk/help/money-worries/how-we-can-help.

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## Considerations for the conversation

We don't often talk about our wellbeing so it may seem a little daunting to start a conversation about it. But it's important to remember you don't have to be an expert. This information will help you to have an initial conversation with someone and then guide them to the right support.

Choose your setting and give yourself time.

Keep the chat positive and supportive, exploring the issues and how you may be able to support.

Be empathetic and take them seriously.

Take into account cultural differences in communication.

• Give them full focus and listen without interruption, accept them as they are, put yourself in their shoes, be genuine.

Keep the conversation going, follow up and ask them how they're going, reassure them your door is always open and really mean it.

Give reassurance that there are lots of support resources.

Make sure they speak with their GP where appropriate.

## Questions which may assist your wellbeing conversation

How are you feeling at the moment?

Who do you feel you can go to for support?

How long has your situation been like this?

Have you sought any advice or guidance?

• Are there any work-related factors that are contributing to how you are feeling?

• Is there anything we can do to help?

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## Accessibility

If you need any of this information in a different format, please let us know. This includes large print, braille, or audio. You can speak with us using the live chat on our website, by visiting one of our branches or by giving us a call.

There are also lots of other options available to help you communicate with us. Some of these are provided by third parties who are responsible for the service. These include a Text Relay Service and a British Sign Language (BSL) Video Relay Service. To find out more, please get in touch. You can also visit:  business.hsbc.uk/accessibility or  business.hsbc.uk/contact-us.

#### business.hsbc.uk

HSBC UK Bank plc. Registered in England and Wales (company number: 9928412). Registered Office: 1 Centenary Square, Birmingham B1 1HQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 765112).

Customer information: Customer Service Centre, BX8 1HB.

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