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Page
Mental wellbeing3
Physical wellbeing4
Financial wellbeing5
Having a wellbeing conversation6
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NHS Mental Health support☑ nhs.uk/mental-health
Samaritans☑ samaritans.org☑ 116 123 (Freephone)
Mind☑ mind.org.uk☑ 0300 123 3393
Rethink☑ rethink.org☑ 0808 801 0525 (Freephone)
AnxietyUK☑ anxietyuk.org.uk☑ 03444 775 774
National Domestic Abuse☑ nationaldahelpline.org.uk☑ 0808 2000 247 (Freephone)
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For information on how you can get more help and support, including contact points based on whether you have lending facilities with HSBC or other companies, please visit the 'How We Can Help' section of our Money Worries website at: hsbc.co.uk/help/money-worries/how-we-can-help.", "links": [ { "uri": "https://www.hsbc.co.uk/help/money-worries/how-we-can-help/", "dest": null, "action_type": "/URI", "bbox": [ 84.6708, 112.3258, 304.8699, 125.1358 ] } ], "reading_order": 11 } ] }, { "page": 6, "items": [ { "page": 6, "type": "TEXT", "location": { "l": 537.5747, "t": 791.6965, "r": 544.7424, "b": 781.8575 }, "text": "6", "reading_order": 0 }, { "page": 6, "type": "TEXT", "location": { "l": 49.2777, "t": 749.5947, "r": 314.4812, "b": 727.8574 }, "text": "Having a wellbeing conversation", "reading_order": 1 }, { "page": 6, "type": "FIGURE", "location": { "l": 50.6216, "t": 698.5692, "r": 542.7265, "b": 381.6618 }, "text": "", "reading_order": 2 }, { "page": 6, "type": "TITLE", "location": { "l": 49.5017, "t": 348.4837, "r": 215.7018, "b": 337.5007 }, "text": "Considerations for the conversation", "reading_order": 3, "level": 5 }, { "page": 6, "type": "TEXT", "location": { "l": 48.8297, "t": 334.2973, "r": 270.5793, "b": 260.1615 }, "text": "We don't often talk about our wellbeing so it may seem a little daunting to start a conversation about it. But it's important to remember you don't have to be an expert. This information will help you to have an initial conversation with someone and then guide them to the right support.", "reading_order": 4 }, { "page": 6, "type": "TEXT", "location": { "l": 49.7257, "t": 255.3564, "r": 238.7728, "b": 243.0005 }, "text": "Choose your setting and give yourself time.", "reading_order": 5 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 49.9496, "t": 239.5683, "r": 274.8351, "b": 216.0004 }, "text": "Keep the chat positive and supportive, exploring the issues and how you may be able to support.", "marker": "•", "list_id": "L1", "level": 0, "reading_order": 6 }, { "page": 6, "type": "TEXT", "location": { "l": 49.9496, "t": 212.3394, "r": 223.0935, "b": 200.6699 }, "text": "Be empathetic and take them seriously.", "reading_order": 7 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 34.0614, "t": 200.9239, "r": 216.4329, "b": 190.9239 }, "text": "Be empathetic and take them seriously.", "marker": "•", "list_id": "L2", "level": 0, "reading_order": 8 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 34.0614, "t": 185.0899, "r": 217.4781, "b": 162.0899 }, "text": "Take into account cultural differences in communication.", "marker": "•", "list_id": "L2", "level": 0, "items": [ { "page": 6, "type": "LIST_ITEM", "location": { "l": 49.7257, "t": 170.2376, "r": 273.7151, "b": 133.3986 }, "text": "Give them full focus and listen without interruption, accept them as they are, put yourself in their shoes, be genuine.", "marker": "•", "list_id": "L2", "level": 1, "reading_order": 0 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 49.9496, "t": 130.424, "r": 281.1068, "b": 93.3561 }, "text": "Keep the conversation going, follow up and ask them how they're going, reassure them your door is always open and really mean it.", "marker": "•", "list_id": "L2", "level": 1, "reading_order": 1 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 49.7257, "t": 90.3815, "r": 252.2121, "b": 66.5849 }, "text": "Give reassurance that there are lots of support resources.", "marker": "•", "list_id": "L2", "level": 1, "reading_order": 2 } ], "reading_order": 9 }, { "page": 6, "type": "TEXT", "location": { "l": 49.5017, "t": 62.9239, "r": 286.9305, "b": 50.5679 }, "text": "Make sure they speak with their GP where appropriate.", "reading_order": 10 }, { "page": 6, "type": "TITLE", "location": { "l": 305.5216, "t": 348.7126, "r": 507.7841, "b": 324.6871 }, "text": "Questions which may assist your wellbeing conversation", "reading_order": 11, "level": 2 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 306.1936, "t": 322.3989, "r": 468.362, "b": 310.2718 }, "text": "How are you feeling at the moment?", "marker": "•", "list_id": "L3", "level": 0, "reading_order": 12 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 306.4176, "t": 307.526, "r": 497.2566, "b": 294.9413 }, "text": "Who do you feel you can go to for support?", "marker": "•", "list_id": "L3", "level": 0, "reading_order": 13 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 306.1936, "t": 292.4243, "r": 493.2248, "b": 280.0683 }, "text": "How long has your situation been like this?", "marker": "•", "list_id": "L3", "level": 0, "reading_order": 14 }, { "page": 6, "type": "TEXT", "location": { "l": 306.4176, "t": 277.0938, "r": 489.641, "b": 264.7378 }, "text": "Have you sought any advice or guidance?", "reading_order": 15 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 306.4176, "t": 262.2209, "r": 543.3984, "b": 237.9666 }, "text": "Are there any work-related factors that are contributing to how you are feeling?", "marker": "•", "list_id": "L4", "level": 0, "reading_order": 16 }, { "page": 6, "type": "TEXT", "location": { "l": 306.6416, "t": 234.7632, "r": 466.794, "b": 222.1784 }, "text": "• Is there anything we can do to help?", "reading_order": 17 } ] }, { "page": 7, "items": [ { "page": 7, "type": "TITLE", "location": { "l": 47.9337, "t": 386.9245, "r": 185.0153, "b": 358.3227 }, "text": "Accessibility", "reading_order": 0, "level": 2 }, { "page": 7, "type": "TEXT", "location": { "l": 48.1577, "t": 344.3651, "r": 541.6065, "b": 270.687 }, "text": "If you need any of this information in a different format, please let us know. This includes large print, braille, or audio. You can speak with us using the live chat on our website, by visiting one of our branches or by giving us a call.", "reading_order": 1 }, { "page": 7, "type": "TEXT", "location": { "l": 48.3817, "t": 259.4751, "r": 538.4707, "b": 192.6614 }, "text": "There are also lots of other options available to help you communicate with us. Some of these are provided by third parties who are responsible for the service. These include a Text Relay Service and a British Sign Language (BSL) Video Relay Service. To find out more, please get in touch. You can also visit: business.hsbc.uk/accessibility or business.hsbc.uk/contact-us.", "links": [ { "uri": "http://business.hsbc.uk/accessibility", "dest": null, "action_type": "/URI", "bbox": [ 132.7418, 184.5699, 291.6289, 199.9418 ] }, { "uri": "http://business.hsbc.uk/contact-us", "dest": null, "action_type": "/URI", "bbox": [ 309.2479, 184.5699, 460.06, 199.9418 ] } ], "reading_order": 2 }, { "page": 7, "type": "TITLE", "location": { "l": 48.8297, "t": 149.8732, "r": 164.6323, "b": 133.8562 }, "text": "business.hsbc.uk", "links": [ { "uri": "http://business.hsbc.uk", "dest": null, "action_type": "/URI", "bbox": [ 34.0615, 120.2008, 153.7829, 138.3869 ] } ], "reading_order": 3, "level": 4 }, { "page": 7, "type": "TEXT", "location": { "l": 47.4858, "t": 116.6951, "r": 538.2467, "b": 51.9408 }, "text": "HSBC UK Bank plc. Registered in England and Wales (company number: 9928412). Registered Office: 1 Centenary Square, Birmingham B1 1HQ. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 765112).\nCustomer information: Customer Service Centre, BX8 1HB.\nCMBLIT109-02 ©HSBC Group 2022. All Rights Reserved.", "reading_order": 4 } ] } ]