What to do at the pharmacy
Before you claim free NHS prescriptions check that you're entitled at nhsbsa.nhs.uk/check
If you are not entitled to free NHS prescriptions
If you know that you're not entitled to free NHS prescriptions, or your exemption certificate, PPC or HRT PPC has expired, don't claim. Pharmacy staff will tell you how much you need to pay.
Not sure?
If you’re not sure whether you’re entitled to free NHS prescriptions (or you’re waiting to find out) you should pay and ask pharmacy staff for an NHS receipt and refund form (FP57).
If you find out later that you were entitled and have proof, you can apply for a refund within three months of paying the charge. The FP57 will tell you what to do.
If you are entitled to free NHS prescriptions
Make sure you tick the right box on the prescription.
If someone else collects the prescription on your behalf, make sure they know which box to tick.
If pharmacy staff ask for proof that you don't have to pay, show your benefit entitlement or award letter, or your exemption certificate.