Survey Requirements for Tenant Satisfaction Measures. The Housing Development and Regeneration team will review resident surveys under the TSM framework to identify opportunities for adding insights into resident satisfaction with design quality. The team will draw inspiration from regeneration schemes and community-led housing projects across the UK that emphasise long-term stewardship of housing and public spaces during and after regeneration. A workshop will be held to pull together examples and improve processes to create places that are well-designed, well-managed, sustainable, and built to stand the test of time.

Providing a resident and wider community questionnaire after nine months of occupancy, targeting a better than 90 per cent satisfaction rate December 2025 (for extended / new targets) On-going. Tenant Satisfaction Measures (TSM) Housing Management adheres to the Tenant Satisfaction Measures (TSM): Transparency, Influence, and Accountability, as outlined here: Transparency, Influence and Accountability (including Tenant Satisfaction Measures) - GOV.UK