Broadway Living Development Guide 2021 Objective 2.9: Designing with residents We want to empower and instil a sense of ownership and control among residents, so they feel proud of their homes and communities. Helping residents become actively involved in the design of their homes is one way of achieving this, while good urban design informed by local knowledge virtually. Consultations (from master plan design to playground equipment changes) will take place across an extended period of time and will feature online and in person sessions to ensure its as convenient as possible for residents to participate. Housing needs surveys are conducted via post, online and in person to ensure as high as response rate as possible, and also to ensure residents who need assistance in completing the survey are able to get it. Individual drop in session are also held on a monthly basis by independent residents advisors we commission so that residents can seek assistance and advocacy in more personalised forums that can be adjusted to their needs. Quarterly update letters are posted out to all residents, and minutes of meeting posted on communal notice boards and online.