evaluated.

“ Golf Links Phase 4, 100% passiv haus scheme to be use as a test case with enhanced demonstrations at handover. Introduction of 6 weeks and 12 months post occupancy for all new builds In year two of use, carry out a post occupancy review of the residents’ questionnaire, interviews and building performance data; provide feedback to all stakeholders - residents, the design team and the contractor - to ensure improvements in future developments. December 2026 (for extended / new targets) Accessible handover materials provided. % of residents completing 6 weeks and 12 months post occupancy satisfaction checks % of residents reporting confidence using new system Tenant Satisfaction Measures (TSM) – requires annual reporting. Housing Development & Delivery to liaise with Housing Management to get feedback from residents and relay back to the design team and other stakeholder in order to improve engagement and performance during the development stages. Golf Links Phase 3, 100% Passivhaus Development of Home User Guides (HUGS) including videos, QR codes and multilingual formats. Housing regeneration will work on creating a strategy for integrating resident feedback into the future projects and provide feedback to design teams / contractors the council have worked with. In addition, housing development are working on a customer satisfaction questionnaire, which will be overseen via a new role of Sales and Aftercare manager and implemented by the aftercare manager. It is likely that two questionnaires will be issued, the first approximately 6 weeks after initial occupation, followed by a second in the lead up to expiry of the 12 month defects period. The feedback will be used to inform future design and specification decisions. Housing Management adheres to the Tenant