The full performance report can be found in the cabinet agenda papers dated 11 February 2026.

For the indicators that did not meet their targets, the following commentary outlines the reasons and actions to be taken to support achieving the targets.

The second quarter of 2025/26 saw a slight dip in performance on the previous quarter in fly tips that were cleared within the target time (81% in Q2 compared to 84% in Q1), below the target figure of 90%. Fly tipping incidents have increased by around 50% year on year since 2022/23, reflecting trends across London and nationally. The council has adjusted its response target time from 24 hours (2024/25) to 48 hours (2025/26) to reflect the increased demand on council resources. Street services have allocated additional funding and implemented several strategies to tackle fly-tipping in the borough. Four additional teams have been deployed to remove reported and unreported (and therefore unrecorded) fly tips with one of these dedicated to investigating evidence and stepping up enforcement.

A behaviour change pilot is currently underway in priority hot-spot locations where fly tips are being stickered and left for 24 hours to highlight the problem to local communities. The pilot is being carried out in partnership with environmental enforcement contractor APCOA and Greener Ealing waste collections. Furthermore, we have purchased 8 CCTV cameras to be used across the borough to capture evidence and bolster 'This is our home, not a tip' campaign. It explains the impacts of fly tipping and ways residents can help dispose of waste, along with how to report people who are fly tipping. Driven by CCTV footage and enforcement messaging, the campaign saw an exceptional reach on the social media, and has also achieved national and regional media coverage, including TV and radio. Resources allocated to run the campaign and prioritise enforcement have led to a short-term decline in performance, however the intention is to drive a longer-term change in behaviour and reduce the number of fly tipping incidents.

88% of the borough's streets were free of graffiti in Q2 2025/26, a slight improvement on Q1 (87%), but below the target of 92%. Underperformance is linked to an increase in graffiti reports, and a proportion of clean-up jobs requiring follow up visits due to scale or specialist requirements, for example matching paint colour, which extends the completion time of removal. The contractors prioritise removal of offensive graffiti and continue working towards the service level agreement where possible. The council is looking at ways of targeting graffiti hotspots across the borough using existing resources.

Among adult social care users who were surveyed, 52.6% of the respondents were satisfied with their care and support and 59.7% felt they had control over their daily life. These results showed a dip in satisfaction when compared to the previous years and were below targets set at 60.0% and 67.5%, respectively. The council is fully committed to deliver its vision of "Connected Communities, Better Lives" and has high aspirations for the people who use social care services. The team are continuing to strengthen and enhance the council's core social care offer and are encouraged by progress made since the 2024/25 survey. The updated continuous improvement plan for 2026/27 includes a dedicated workstream focused on resident experience. This plan aims to deepen the council's connection with residents and respond to the feedback received, with a particular emphasis on equity of access and outcomes. There are also many factors that influence wellbeing, beyond the care services the