There was confusion between Ms. Elkins and Mr. Chidester regarding who would handle the complaint by J.M. Neither further investigated until eight months later, after the suspension had already been issued, on August 5, 2025, when Ms. Elkins contacted Meghan Akers, former CSL plasma facility employee. Testimony of Elkins and Ellis.

Grievant admitted that she asked the grandfather, S.M., in person at the plasma facility, whether he was willing to accept placement of his grandchildren, but Grievant denies disclosing further details to S.M. or any CSL plasma employee about J.M.'s case.

On December 17, 2024, Grievant asked Ms. Bragg to her office regarding a guardianship order of a previously-terminated parent who is now the current guardian of a child.2 When Ms. Bragg advised that Grievant would be the assigned worker, Grievant became angry and yelled at Ms. Bragg.

Brandice Bragg recalls the loud argument occurred after lunch on December 17, 2024, when Grievant asked Ms. Bragg to her office regarding a guardianship order. Ms. Bragg specifically recalls the incident because she broke her tooth at lunch, making it a memorable day. R. Ex. 1; testimony of Bragg.

Grievant recalls that an argument in the hallway with Brandice Bragg occurred before her 8:30 start time, as she walked to her office. She asserts that she was stopped by Ms. Bragg before she was “on the clock,” regarding a conflict of interest referral due to Grievant’s personal relationship. Testimony of Grievant.