GFRS's Information and Communication Technology (ICT) is a critical enabling function underpinning the effective delivery of prevention, protection, response and business activities. The team is responsible for 24/7 support of all aspects of ICT within the FRS. The ICT function supports the organisation for both administrative technology and critical 999 infrastructure.
The Service has a mature, stable and well performing infrastructure which is delivered as a hybrid between on-premises and cloud based. It has fully adopted agile working for the mobile workforce and provides workspace on fire stations for external partners. The critical 999 infrastructure is built upon the latest version of our Vision mobilising system with a full airwave installation, unique within county council FRSs.
ICT infrastructure is located across the FRS premises and online for resilience purposes. The ICT team has regional and national relationships across the FRS sector and is linked in NFCC 'Digital, Data and Technology' and 'Cyber' initiatives.
Delivering our Statutory Duty is dependent on robust, effective and efficient mobilising and response. Our firefighters require accurate and timely mobile data and risk information on fire engines.
Our ambition is to use technology to build an effective, secure and collaborative digital and data environment to support intelligent decision making, strategic resource management, targeted community response and an informed approach to risk.
Over the duration of CRMP, we will use technology to become a fully digital and data-enabled organisation. Our ICT plans consider HMICFRS inspection findings and the three pillars of effectiveness, efficiency, and people and has six key delivery areas that are listed below: