GFRS has in place robust mechanisms for a range of assurance areas, including strategic planning, delivery and assessment of progress, service performance, risk management, financial management, operational learning, learning and development and more.
Performance is monitored through a suite of higher-level key performance indicators, supported by several more detailed local performance indicators. These are considered operationally on a daily and weekly basis and monthly and quarterly at a more strategic level. Our current suite of KPIs is shown below. These are reviewed annually to ensure they remain relevant and appropriate, and methodologies are being followed or are updated where necessary. This also includes an annual review of targets which are potentially updated each year. These will be expressed in our annual statement of assurance.
Some proposed targets remain to be confirmed (tbc) in the table to the right, because they are new and require methodologies to be finalised and baseline output understood before appropriate targets can be put in place.