| Service Name | Description | Contact Details | Website |
| Breakeven (Norwich Office) | Free counselling for those affected by problem gambling; part of the National Gambling Support Network. | Address: 10–12 Princes Street, Norwich, NR3 1AZ
Phone: 01273 833 722
Email: info@breakeven.org.uk | https://www.breakeven.org.uk/ |
| National Gambling Helpline (GamCare) | 24/7 confidential helpline and live chat for anyone affected by gambling issues; provides local referral options. | Phone: 0808 8020 133 (Freephone)
Website Live Chat: Available via GamCare site | https://www.gamcare.org.uk |
| GamCare (Local Support Finder) | National organisation offering phone/online support, WhatsApp help, and links to local services including Norwich. | Phone: 0808 8020 133
Email: help@gamcare.org.uk | https://www.gamcare.org.uk |
| Gambling Addiction Help – Norwich | Private rehab support service offering assessments, advice, and addiction treatment options in Norwich. | Contact Page: Via online enquiry form | https://gamblingaddictionhelp.co.uk/near-me/norfolk-norwich/ |
===== PAGE 24 =====
| Addiction Treatment Rehab – Norwich (Gambling Support) | Provides clinics and treatment options for problem gambling in Norwich. | Contact Page: Through service website | https://www.addictiontreatmentrehab.co.uk/gambling/norfolk/norwich |
| Breakeven (Norfolk Community Advice Network Listing) | Community listing confirming free counselling support for gambling harm via Breakeven professionals. | Phone: 01273 833 722 Email: info@breakeven.org.uk | https://ncan.co.uk/listing/breakeven/ |
===== PAGE 25 =====
| Service Name | Description | Contact Details | Website |
| MAP (Mancroft Advice Project) | Free advice, counselling, advocacy, and youth work for young people aged 11–25. Support includes mental health, housing, benefits, debt, education, employment, sexual health, LGBTQ+ groups, and more. | Address: The Risebrow Centre, Chantry Road, Norwich, NR2 1RF
Phone: 0800 074 4454
Email: info@mapyoungpeople.org.uk | https://www.map.uk.net/ |
| The Benjamin Foundation | Norfolk-based charity supporting children, young people and families through homelessness support, mentoring, therapeutic services, youth housing, and early intervention projects. | Contact: Via website contact form | https://benjaminfoundation.co.uk/ |
| Break (East Anglia) | Supports vulnerable children and young people, including care leavers, fostering services, and therapeutic care. Works across Norfolk. | Contact: Through Break organisation website | https://www.norwich.gov.uk/your-council-explained/transparency-and-accountability/equality-diversity-and-inclusion/local-and-national-orgaisations-support |
| The Hamlet Centre Trust | Provides support, recreational opportunities, and development programmes for children and young people with disabilities and complex health needs. | Address: Based in Norwich (multiple age-based programmes) | https://thehamletcharity.org.uk/ |
===== PAGE 26 =====
| Service Name | Type of Support Provided | Location / Coverage | Contact Details | Source |
| Norfolk Alcohol & Drug Behaviour Change Service (Change Grow Live – CGL) | Drug & alcohol treatment, recovery support, hubs, online help | Norwich & wider Norfolk | 01603 514096 / norfolk.info@cgl.org.uk | www.changegrowlive.org/service/norfolk-alcohol-drug |
| The Matthew Project | Drug & alcohol support, mental health help, family support, veterans support | 70–80 Oak St, Norwich NR3 3AQ | 01603 626123 | www.matthewproject.org |
| The Matthew Project – Next Steps Recovery Hub | Community recovery hub, structured support, groups, skills, 7-day service | Central Norwich | nextsteps@matthewproject.org | www.matthewproject.org/nextsteps |
===== PAGE 28 =====
| UKAT –
Norwich Area
Rehab Options | Residential
rehab, detox,
counselling,
dual diagnosis | National
provider
serving
Norwich | Via website | www.ukat.co.uk |
| Help4Addiction
– Norwich | Assessment &
referral to local
addiction
clinics | Norwich
(Online &
phone-based
service) | 0203 955 7700 | www.help4addiction.co.uk/find-rehab-clinic/drug-alcohol-rehab-norwich/ |
| Serenity
Addiction
Centres –
Norwich | Inpatient &
outpatient
rehab, detox,
therapy,
psychiatric care | Norwich area | 01603 905 133 | www.rehabclinic.org.uk/locations/drug-alcohol-rehab-clinic-norwich/ |
===== PAGE 29 =====
| Service Name | Description | Contact Details | Website |
| Norfolk and Waveney Mind | Local mental health charity offering support for a wide range of mental health difficulties. | Address: 50 Sale Rd, Norwich, NR7 9TP
Phone: 0300 330 5488 | www.norfolkandwaveneymind.org.uk/ |
| Julian Support Ltd | Organisation supporting people across Norfolk & Suffolk to improve mental health and wellbeing. | Address: 23 Pilling Park Rd, Norwich, NR1 4PA
Phone: 07909 256214 | www.juliansupport.org/ |
| The Norwich Centre | Registered charity and BACP-accredited service providing affordable professional counselling. | Address: 7 Earlham Road, Norwich, NR2 3RA
Phone: 01603 617709 | www.norwichcentre.org/ |
| REST Norwich (Provided by Norfolk & Waveney Mind, NSFT, The Feed) | Walk-in wellbeing hub offering 1-to-1 and group support for people experiencing mental health difficulties. | Address: Churchman House, 71 Bethel Street, Norwich, NR2 1NR
Phone: 0300 330 5488
Email: rictriage@norfolkandwaveneymind.org.uk | www.restnorwich.co.uk/ |
===== PAGE 30 =====
| Wellbeing Norfolk & Waveney (NHS) | NHS-supported mental health and wellbeing services offering therapy and community support. | Address: Drayton High Road, Norwich, NR6 5BE (per NHS listing) | www.nhs.uk/services/hospital/wellbeing-norfolk-and-waveney/RMY01/departments-and-services/ |
| Norfolk & Suffolk NHS Foundation Trust – Adult Community Mental Health Service (Norwich) | NHS mental health services for adults including assessments, therapeutic support, and crisis pathways. | Website Contact Page: Details via service link | https://www.nsft.nhs.uk/service-details/service/adult-community-mental-health-service-north-norfolk-and-norwich-105/ |
===== PAGE 31 =====
| Service Name | Description | Contact Details | Website |
| Age UK Norfolk – Money M.O.T Service | Provides budgeting support, benefits checks, banking guidance, and help organising financial paperwork for adults aged 50+ (not debt advice). | Address: 51 Ivy Road, Norwich, NR5 8BF
Phone: Via main Age UK Norfolk channels | https://communitydirectory.norfolk.gov.uk/Services/26436 |
| Age UK Norwich – Financial Support Resources | Offers information on local and national cost-of-living support, benefits, and energy help. | Contact: Through website resources | https://www.ageuk.org.uk/norwich/our-services/health-and-connection/resources-for-financial-support/ |
| Norwich Community Money Advice Centre (NCMACC) | Free, confidential support with budgeting, benefits, form-filling, debt support (via CMA), and financial guidance. | Phone: 01603 559609
Email: hello@ncmacc.org.uk | https://www.ncmacc.org.uk/help |
| Norfolk Citizens Advice – Money & Debt Advice | Free, impartial, accredited debt and money-management advice, including budgeting and increasing income. | Address: 83–87 Pottergate, Norwich, NR2 1DZ
Phone: 0800 144 8848 | https://www.ncab.org.uk/money-and-debt |
===== PAGE 32 =====
| StepChange Debt Charity | Free, confidential debt advice and managed debt solutions; phone helpline available Mon-Sat. | Helpline: Mon-Fri 8am-8pm; Sat 9am-2pm | https://www.stepchange.org/how-we-help/debt-advice.aspx |
| Norfolk Crisis Support Fund | Provides financial assistance for food and energy if eligible; requires application with supporting documents. | Phone: 0344 800 8020 (assisted applications) | https://ncan.co.uk/listing/norfolk-crisis-support-fund/ |
| Client Hardship Service (Norfolk County Council) | Help with budgeting, grants, utilities cost comparisons, debt agency referrals, and essential household items. | Phone: 0344 800 8020 | https://www.norfolk.gov.uk/chs |
| Places for People – Money Advice Team | Income maximisation, budgeting help, benefit support, grant applications, and signposting to debt services. | Phone: Money Advice Team 01772 666 446 | https://www.placesforpeople.co.uk/.../advice-and-support-in-norfolk-norwich |
| MAP Norfolk (for young people) | Free support with benefits, budgeting, debt, bank accounts, and food vouchers for young people. | Phone: 0800 0744454
Email: advice@mapyoungpeople.org.uk | https://www.map.uk.net/here-you/housing-money-debt |
===== PAGE 33 =====
| Norfolk Safeguarding Adults Board (NSAB) | Strategic safeguarding body coordinating multi-agency protection for adults at risk of abuse or neglect. Directs concerns to NCC Adult Social Care. [norfolksaf...board.info] | Phone (Report Concern): 0344 800 8020 Address: County Hall, Martineau Lane, Norwich NR1 2DH | https://www.norfolksafeguardingadultsboard.info/ |
| Norfolk Advocacy Partnership | Provides advocacy for adults with protected characteristics (age, disability, race etc.), helping remove barriers and ensuring service access. | Address: Ground Floor, St Vedast House, 5-7 St Vedast St, Norwich NR1 1BT Email: info@norfolkadvocacy.org.uk Phone: 01508 491210 | https://www.norfolkadvocacy.org.uk/ |
| Community Action Norwich | Offers day centre support, community activities, and wellbeing support for vulnerable and disabled adults. | Contact: Via online directory | https://www.norwich.gov.uk/... (support directory) |
| Age UK Norwich (Older Vulnerable Adults) | Supports adults 50+ with benefits, housing, social care advice, complex community care, befriending, and wellbeing support. | Address: 51 Ivy Road, Norwich NR5 8BF Phone: 0300 500 1217 | https://www.ageuk.org.uk/norwich |
===== PAGE 34 =====
| Service Name | Description | Contact Details | Website |
| British Red Cross – Refugee & Asylum Support (Norwich) | Emergency help, 1-to-1 support, advocacy, and signposting for asylum seekers, refugees, and vulnerable migrants. [norwich.gov.uk] | Email:
RSenquiriesNorwich@redcross.org.uk | https://www.redcross.org.uk/What-we-do/Refugee-support/Our-services-for-refugees [localgovea...eng.gov.uk] |
| The Bridge Plus+ | Provides information/advice on welfare, housing, benefits, and race-equality support, including help with eVisa issues. [norwich.gov.uk] | Email: office@bridgeplus.org.uk | https://bridgeplus.org.uk/ [norwich.gov.uk] |
| New Routes Integration | Supports migrants, refugees & asylum seekers with English classes, social activities, advice, youth programmes, Free Shop, and wellbeing support. [newroutes.org.uk] | Phone: 01603 213539
Email: info@newroutes.org.uk
Address: 1120 Catherine Wheel Opening, Norwich NR3 3BQ | https://newroutes.org.uk/ [newroutes.org.uk] |
===== PAGE 35 =====
| English+
Norwich | Free weekly ESOL classes, mum & baby groups, driving theory lessons, arts/crafts, and trips to support migrant integration.
[norwich.gov.uk] | Email: info@englishplus.org.uk | https://englishplus.org.uk/ (via directory)
[norwich.gov.uk] |
| The Zainab Project | Community cooking-based integration project that brings migrants and local residents together to learn skills through food.
[norwich.gov.uk] | Website: The Zainab Project | https://www.thezainabproject.com (via directory) [norwich.gov.uk] |
| Norfolk Community Law Service (NCLS) | Offers free immigration legal advice for migrants, including asylum, visas, family reunion and settlement issues.
[norwich.gov.uk] | Email: immigration@ncls.co.uk | https://www.ncls.co.uk/immigration-advice
[norwich.gov.uk] |
| Norwich International Youth Project (NIYP) | Supports young refugees and asylum seekers aged 11–25 with wellbeing, education, English classes, and | Website: https://niyp.org.uk/ | https://niyp.org.uk/ [niyp.org.uk] |
===== PAGE 36 =====
| youth activities.
[norwich.gov.uk] | | |
| GYROS
(Great
Yarmouth &
Suffolk) | Provides advice for migrants including immigration paperwork, housing support, and ESOL; supports Norfolk migrants through outreach. [norfolk.gov.uk] | Contact: via GYROS website | https://www.gyros.org.uk/ [norfolk.gov.uk] |
| Norwich City of Sanctuary | Local movement promoting a culture of welcome, coordinating support across migrant-friendly organisations city-wide. [norwich.ci...ctuary.org] | Website:
https://norwich.cityofsanctuary.org/ | https://norwich.cityofsanctuary.org/
[norwich.ci...ctuary.org] |
| Norwich Integration Partnership
(New Routes + English++ Bridge Plus+) | Joint programme offering advice, race-equality support, ESOL learning, mentoring and social integration pathways for recently settled migrants. [communityd...olk.gov.uk] | Website:
https://newroutes.org.uk/norwich-integration-partnership/ | https://newroutes.org.uk/norwich-integration-partnership/ [communityd...olk.gov.uk] |
===== PAGE 37 =====