[ { "page": 1, "items": [ { "page": 1, "type": "TEXT", "location": { "l": 54.2251, "t": 706.2948, "r": 235.3752, "b": 665.9763 }, "text": "Tenants' and leaseholders' community magazine", "reading_order": 0 }, { "page": 1, "type": "TEXT", "location": { "l": 458.9935, "t": 739.6536, "r": 553.5275, "b": 718.0544 }, "text": "Spring 2025", "reading_order": 1 }, { "page": 1, "type": "TEXT", "location": { "l": 477.4685, "t": 707.0148, "r": 553.7674, "b": 676.5359 }, "text": "Tenant approved", "reading_order": 2 }, { "page": 1, "type": "FIGURE", "location": { "l": 40.5488, "t": 632.8574, "r": 553.0476, "b": 208.7926 }, "text": "", "reading_order": 3 }, { "page": 1, "type": "FIGURE", "location": { "l": 45.5874, "t": 203.0328, "r": 199.8649, "b": 79.6772 }, "text": "", "reading_order": 4 }, { "page": 1, "type": "TEXT", "location": { "l": 92.8544, "t": 76.5573, "r": 153.3178, "b": 51.5982 }, "text": "Going digital\nPage 3", "reading_order": 5 }, { "page": 1, "type": "FIGURE", "location": { "l": 216.6603, "t": 201.3528, "r": 374.2969, "b": 79.9172 }, "text": "", "reading_order": 6 }, { "page": 1, "type": "TEXT", "location": { "l": 245.2124, "t": 76.3173, "r": 350.3035, "b": 51.3582 }, "text": "Lithium battery safety\nPage 6", "reading_order": 7 }, { "page": 1, "type": "FIGURE", "location": { "l": 393.7315, "t": 202.3128, "r": 548.7288, "b": 80.1571 }, "text": "", "reading_order": 8 }, { "page": 1, "type": "TEXT", "location": { "l": 411.9665, "t": 76.3173, "r": 532.1734, "b": 51.3582 }, "text": "Tenant Involvement Panel\nPage 10", "reading_order": 9 } ] }, { "page": 2, "items": [ { "page": 2, "type": "TITLE", "location": { "l": 105.5709, "t": 802.2914, "r": 218.8197, "b": 777.0923 }, "text": "Contents", "reading_order": 0, "level": 3 }, { "page": 2, "type": "TOC", "location": { "l": 108.087, "t": 754.5097, "r": 420.5645, "b": 410.6553 }, "text": "", "items": [ { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 754.5097, "r": 416.8014, "b": 739.9998 }, "text": "Introduction from Councillor Beth Jones", "title": "Introduction from Councillor Beth Jones", "page_target": 3, "page_start": 3, "page_end": 3, "row_index": 0, "reading_order": 0 }, { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 672.3252, "r": 416.8014, "b": 657.8175 }, "text": "Lithium battery safety", "title": "Lithium battery safety", "page_target": 6, "page_start": 6, "page_end": 6, "row_index": 1, "reading_order": 1 }, { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 622.7357, "r": 416.8014, "b": 608.2284 }, "text": "Using drones", "title": "Using drones", "page_target": 7, "page_start": 7, "page_end": 7, "row_index": 2, "reading_order": 2 }, { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 573.1451, "r": 416.8014, "b": 558.6378 }, "text": "Embracing a sustainable future", "title": "Embracing a sustainable future", "page_target": 8, "page_start": 8, "page_end": 8, "row_index": 3, "reading_order": 3 }, { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 506.5545, "r": 416.8014, "b": 492.0398 }, "text": "Tenant Satisfaction Measures", "title": "Tenant Satisfaction Measures", "page_target": 9, "page_start": 9, "page_end": 9, "row_index": 4, "reading_order": 4 }, { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 456.9642, "r": 420.5645, "b": 442.4488 }, "text": "ARCH annual conference – TIP", "title": "ARCH annual conference – TIP", "page_target": 10, "page_start": 10, "page_end": 10, "row_index": 5, "reading_order": 5 }, { "page": 2, "type": "TOC_ITEM", "location": { "l": 108.087, "t": 424.4281, "r": 420.5645, "b": 410.6553 }, "text": "Security door roll-out", "title": "Security door roll-out", "page_target": 11, "page_start": 11, "page_end": 11, "row_index": 6, "reading_order": 6 } ], "reading_order": 1 }, { "page": 2, "type": "TITLE", "location": { "l": 54.2251, "t": 313.1888, "r": 496.9031, "b": 284.8698 }, "text": "What would you like to read in TLC?", "reading_order": 2, "level": 2 }, { "page": 2, "type": "TEXT", "location": { "l": 55.1848, "t": 267.8305, "r": 280.9626, "b": 239.5115 }, "text": "This magazine is all about tenants, leaseholders and the housing services you're at the heart of.", "reading_order": 3 }, { "page": 2, "type": "TEXT", "location": { "l": 308.7949, "t": 267.3505, "r": 431.881, "b": 192.9531 }, "text": "Send your comments to communications@norwich.gov.uk", "reading_order": 4 }, { "page": 2, "type": "FIGURE", "location": { "l": 440.9985, "t": 270.9503, "r": 539.1315, "b": 180.4736 }, "text": "", "reading_order": 5 }, { "page": 2, "type": "TEXT", "location": { "l": 54.465, "t": 227.9919, "r": 279.523, "b": 186.2334 }, "text": "If you have an idea for a story or want to let us know your views on the magazine, we'd love to hear from you!\nSend your comments to communications@norwich.gov.uk", "reading_order": 6 }, { "page": 2, "type": "TEXT", "location": { "l": 155.4772, "t": 122.3956, "r": 505.7807, "b": 74.1574 }, "text": "If you need this information by email for use with the read-aloud function or in an alternative format, please contact us on 0344 980 3333 or visit norwich.gov.uk/intran", "reading_order": 7 }, { "page": 2, "type": "TEXT", "location": { "l": 71.2604, "t": 37.4387, "r": 129.0844, "b": 24.9591 }, "text": "Follow us", "reading_order": 8 }, { "page": 2, "type": "TEXT", "location": { "l": 284.0817, "t": 37.1987, "r": 373.3371, "b": 25.4391 }, "text": "Norwich City Council", "reading_order": 9 } ] }, { "page": 3, "items": [ { "page": 3, "type": "FIGURE", "location": { "l": 48.7066, "t": 795.0917, "r": 155.2372, "b": 666.6962 }, "text": "", "reading_order": 0 }, { "page": 3, "type": "TITLE", "location": { "l": 162.1953, "t": 793.4117, "r": 467.3912, "b": 725.4941 }, "text": "Introduction from Cllr Beth Jones", "reading_order": 1, "level": 1 }, { "page": 3, "type": "TITLE", "location": { "l": 161.7154, "t": 720.6943, "r": 471.95, "b": 702.455 }, "text": "Welcome to the Spring issue of TLC magazine", "reading_order": 2, "level": 1 }, { "page": 3, "type": "TEXT", "location": { "l": 162.1953, "t": 677.7358, "r": 402.6091, "b": 665.9763 }, "text": "Cabinet member for housing and community safety", "reading_order": 3 }, { "page": 3, "type": "TEXT", "location": { "l": 56.1445, "t": 641.2571, "r": 202.2643, "b": 482.3828 }, "text": "Over the past year, we've made great progress in housing. Repairs performance has improved, and we've reduced the number of empty homes we manage, helping more people find a place to call home sooner. Tenant satisfaction has risen from 64% last year to 71% this year, thanks to better service and complaint handling. Our homelessness support achieved an 81% success rate, exceeding our target, and we've taken vital steps towards domestic abuse accreditation.", "reading_order": 4 }, { "page": 3, "type": "TEXT", "location": { "l": 219.2996, "t": 641.9771, "r": 373.5771, "b": 574.7795 }, "text": "homelessness support achieved an 81% success rate, exceeding our target, and we've taken vital steps towards domestic abuse accreditation.", "reading_order": 5 }, { "page": 3, "type": "TEXT", "location": { "l": 219.0596, "t": 563.0199, "r": 367.5787, "b": 481.6628 }, "text": "On pages four and five, you'll find a snapshot of our annual report for last year and you'll be able to see how many of these measures have improved this year by visiting our website. We're also embracing new technology to prioritise residents' needs and address concerns more effectively. The next TLC will be available in paper and digital formats. Please take the time to tell us if you want to change to a digital copy.", "reading_order": 6 }, { "page": 3, "type": "TEXT", "location": { "l": 383.1744, "t": 641.9771, "r": 534.0929, "b": 534.461 }, "text": "We're also embracing new technology to prioritise residents' needs and address concerns more effectively. The next TLC will be available in paper and digital formats. Please take the time to tell us if you want to change to a digital copy.", "reading_order": 7 }, { "page": 3, "type": "TEXT", "location": { "l": 383.4144, "t": 523.1814, "r": 520.8965, "b": 482.6228 }, "text": "Thank you for your continued support – I look forward to an even better year ahead.", "reading_order": 8 }, { "page": 3, "type": "TITLE", "location": { "l": 80.3779, "t": 456.7037, "r": 460.4331, "b": 434.8645 }, "text": "TLC magazine - your choice, your way", "reading_order": 9, "level": 1 }, { "page": 3, "type": "FIGURE", "location": { "l": 46.7871, "t": 447.824, "r": 539.8513, "b": 95.5166 }, "text": "", "reading_order": 10 }, { "page": 3, "type": "TEXT", "location": { "l": 80.3779, "t": 425.9848, "r": 202.5042, "b": 318.4687 }, "text": "We're excited to offer a digital option for the TLC magazine for our next issue! If you'd like to receive it directly in your inbox, simply scan the QR code and fill in your details.\nGoing digital is an alternative way to access TLC, but we believe in giving you the choice that works best for you.\nWe understand it's not for everyone, which is why we're committed to equally supporting those who prefer traditional options.\nPrefer a paper copy?\nNo problem! If you'd like to continue receiving a printed version, you don't need to do anything – we'll keep sending it as usual.", "reading_order": 11 }, { "page": 3, "type": "TEXT", "location": { "l": 217.86, "t": 425.9848, "r": 371.6576, "b": 371.9867 }, "text": "Going digital is an alternative way to access TLC, but we believe in giving you the choice that works best for you.", "reading_order": 12 }, { "page": 3, "type": "TEXT", "location": { "l": 217.86, "t": 359.7472, "r": 360.3807, "b": 292.0696 }, "text": "We understand it's not for everyone, which is why we're committed to equally supporting those who prefer traditional options.", "reading_order": 13 }, { "page": 3, "type": "TEXT", "location": { "l": 381.7348, "t": 425.7448, "r": 510.8193, "b": 331.9082 }, "text": "Prefer a paper copy?\nNo problem! If you'd like to continue receiving a printed version, you don't need to do anything – we'll keep sending it as usual.", "reading_order": 14 }, { "page": 3, "type": "TEXT", "location": { "l": 82.0574, "t": 241.9114, "r": 240.1738, "b": 227.5119 }, "text": "GetTalking.norwich.gov.uk/tlc", "reading_order": 15 } ] }, { "page": 4, "items": [ { "page": 4, "type": "TITLE", "location": { "l": 86.3762, "t": 752.3732, "r": 439.5589, "b": 718.2944 }, "text": "Annual report 2023-24", "reading_order": 0, "level": 2 }, { "page": 4, "type": "TEXT", "location": { "l": 84.6967, "t": 699.5751, "r": 545.8496, "b": 654.6967 }, "text": "Every year we produce a report which provides an overview of what we've been doing to make sure our housing service delivers good quality, affordable homes that support people to live independently.", "reading_order": 1 }, { "page": 4, "type": "TEXT", "location": { "l": 91.1749, "t": 636.2173, "r": 313.5936, "b": 619.8979 }, "text": "Value for money Affordable homes", "reading_order": 2 }, { "page": 4, "type": "TABLE", "location": { "l": 87.096, "t": 623.4978, "r": 552.3278, "b": 410.3854 }, "text": "
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1 bed£81.60£164
2 bed£87.53£206
3 bed£96.62£242
4 bed£104.43£342
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87.096, 453.0079, 242.1733, 495.6304 ], "text": "3 bed", "html_text": "3 bed", "links": [], "cell_header_index": 0, "rowspan": 1, "colspan": 1, "column_header": false, "row_header": true, "placeholder": false, "ref": "#/tables/0" }, { "location": [ 242.1733, 453.0079, 397.2505, 495.6304 ], "text": "£96.62", "html_text": "£96.62", "links": [], "cell_header_index": 1, "rowspan": 1, "colspan": 1, "column_header": false, "row_header": false, "placeholder": false, "ref": "#/tables/0" }, { "location": [ 397.2505, 453.0079, 552.3278, 495.6304 ], "text": "£242", "html_text": "£242", "links": [], "cell_header_index": 2, "rowspan": 1, "colspan": 1, "column_header": false, "row_header": false, "placeholder": false, "ref": "#/tables/0" } ], "ref": "#/tables/0" }, { "row_index": 4, "location": [ 87.096, 410.3854, 552.3278, 453.0079 ], "cells": [ { "location": [ 87.096, 410.3854, 242.1733, 453.0079 ], "text": "4 bed", "html_text": "4 bed", "links": [], "cell_header_index": 0, "rowspan": 1, "colspan": 1, "column_header": false, "row_header": true, "placeholder": false, "ref": "#/tables/0" }, { "location": [ 242.1733, 410.3854, 397.2505, 453.0079 ], "text": "£104.43", "html_text": "£104.43", "links": [], "cell_header_index": 1, "rowspan": 1, "colspan": 1, "column_header": false, "row_header": false, "placeholder": false, "ref": "#/tables/0" }, { "location": [ 397.2505, 410.3854, 552.3278, 453.0079 ], "text": "£342", "html_text": "£342", "links": [], "cell_header_index": 2, "rowspan": 1, "colspan": 1, "column_header": false, "row_header": false, "placeholder": false, "ref": "#/tables/0" } ], "ref": "#/tables/0" } ], "n_rows": 5, "n_cols": 3, "ref": "#/tables/0", "reading_order": 3 }, { "page": 4, "type": "TEXT", "location": { "l": 86.8561, "t": 404.6256, "r": 232.4959, "b": 392.386 }, "text": "*Source: ONS as at end November 2024", "reading_order": 4 }, { "page": 4, "type": "TITLE", "location": { "l": 94.7739, "t": 358.5472, "r": 166.7541, "b": 344.3877 }, "text": "Expenditure", "reading_order": 5, "level": 5 }, { "page": 4, "type": "TEXT", "location": { "l": 85.8963, "t": 323.7485, "r": 221.6989, "b": 227.0319 }, "text": "Income for the Housing Revenue Account (HRA) is generated from rental from houses and garages, service charges and rechargeable repairs.", "reading_order": 6 }, { "page": 4, "type": "TEXT", "location": { "l": 84.9366, "t": 211.1925, "r": 228.4171, "b": 83.517 }, "text": "The Housing Revenue\nAccount records\nexpenditure and income\non running the council's\nhousing stock and closely\nrelated services or facilities,\nwhich are provided for the\nbenefit of council tenants.", "reading_order": 7 }, { "page": 4, "type": "FIGURE", "location": { "l": 239.9339, "t": 359.0272, "r": 558.3262, "b": 85.9169 }, "text": "", "reading_order": 8 } ] }, { "page": 5, "items": [ { "page": 5, "type": "TEXT", "location": { "l": 48.2267, "t": 751.4132, "r": 123.566, "b": 735.5738 }, "text": "Performance", "reading_order": 0 }, { "page": 5, "type": "TEXT", "location": { "l": 139.6415, "t": 750.9332, "r": 297.9979, "b": 734.6138 }, "text": "How did we do in 2023-24?", "reading_order": 1 }, { "page": 5, "type": "TEXT", "location": { "l": 408.6074, "t": 723.8142, "r": 491.6246, "b": 695.2552 }, "text": "Maintaining building safety", "reading_order": 2 }, { "page": 5, "type": "TEXT", "location": { "l": 116.8478, "t": 717.8144, "r": 298.2378, "b": 701.015 }, "text": "Keeping properties in good repair", "reading_order": 3 }, { "page": 5, "type": "TEXT", "location": { "l": 71.0204, "t": 692.1353, "r": 153.3178, "b": 668.1362 }, "text": "66.4%", "reading_order": 4 }, { "page": 5, "type": "TEXT", "location": { "l": 189.5478, "t": 692.8553, "r": 358.7012, "b": 639.5772 }, "text": "58.6%\n\nare satisfied with the time taken to complete the most recent repair", "reading_order": 5 }, { "page": 5, "type": "TEXT", "location": { "l": 60.2234, "t": 666.6962, "r": 163.395, "b": 640.7772 }, "text": "are satisfied with the overall repairs service", "reading_order": 6 }, { "page": 5, "type": "TEXT", "location": { "l": 59.7435, "t": 633.5774, "r": 327.0299, "b": 569.0197 }, "text": "0.3%\nof homes that do not meet the Decent Homes Standard\n96.7%\nof emergency repairs completed within the target timescale", "reading_order": 7 }, { "page": 5, "type": "TEXT", "location": { "l": 54.2251, "t": 562.7799, "r": 169.6333, "b": 498.4622 }, "text": "64.1% are satisfied we provide a home that is well maintained\n58.6% are satisfied with the time taken to complete the most recent repair", "reading_order": 8 }, { "page": 5, "type": "TEXT", "location": { "l": 63.1026, "t": 462.2235, "r": 135.3227, "b": 419.985 }, "text": "Respectful and helpful engagement", "reading_order": 9 }, { "page": 5, "type": "TEXT", "location": { "l": 59.5036, "t": 409.4254, "r": 139.1617, "b": 384.2263 }, "text": "53.9%", "reading_order": 10 }, { "page": 5, "type": "TEXT", "location": { "l": 60.4633, "t": 382.5464, "r": 137.962, "b": 332.1482 }, "text": "are satisfied we\nlisten to your\nviews and act\nupon them", "reading_order": 11 }, { "page": 5, "type": "TEXT", "location": { "l": 58.7838, "t": 316.3087, "r": 138.4419, "b": 290.1497 }, "text": "67.5%", "reading_order": 12 }, { "page": 5, "type": "TEXT", "location": { "l": 60.9432, "t": 288.2297, "r": 138.9217, "b": 226.3119 }, "text": "are satisfied\nwe keep you\ninformed about\nthings that\nmatter to you", "reading_order": 13 }, { "page": 5, "type": "TEXT", "location": { "l": 59.9835, "t": 210.9525, "r": 137.962, "b": 185.0334 }, "text": "76.6%", "reading_order": 14 }, { "page": 5, "type": "TEXT", "location": { "l": 56.8643, "t": 183.1135, "r": 140.6013, "b": 133.9152 }, "text": "agree that\ntenants are\ntreated fairly\nand with respect", "reading_order": 15 }, { "page": 5, "type": "TEXT", "location": { "l": 202.2643, "t": 440.1443, "r": 257.2091, "b": 416.1452 }, "text": "21%", "reading_order": 16 }, { "page": 5, "type": "TEXT", "location": { "l": 180.9102, "t": 413.9852, "r": 280.9626, "b": 375.5866 }, "text": "are satisfied with\nour approach to\ncomplaints handling", "reading_order": 17 }, { "page": 5, "type": "TEXT", "location": { "l": 180.1904, "t": 365.267, "r": 282.1623, "b": 311.7489 }, "text": "83.8\nstage 1 complaints\nper 1,000 properties", "reading_order": 18 }, { "page": 5, "type": "TEXT", "location": { "l": 175.8715, "t": 299.2693, "r": 285.7613, "b": 245.9912 }, "text": "64.9%\nof stage 2 complaints\nresponded to in target", "reading_order": 19 }, { "page": 5, "type": "TEXT", "location": { "l": 175.6316, "t": 234.2317, "r": 286.2411, "b": 180.4736 }, "text": "44.8%\nof stage 1 complaints\nresponded to in target", "reading_order": 20 }, { "page": 5, "type": "TEXT", "location": { "l": 179.4706, "t": 165.5941, "r": 280.4827, "b": 113.036 }, "text": "13.5\nstage 2 complaints\nper 1,000 properties", "reading_order": 21 }, { "page": 5, "type": "TEXT", "location": { "l": 391.8121, "t": 689.2554, "r": 508.18, "b": 637.4173 }, "text": "75.7%\nare satisfied we provide\na home that is safe", "reading_order": 22 }, { "page": 5, "type": "TEXT", "location": { "l": 394.9312, "t": 599.7386, "r": 505.7807, "b": 549.8204 }, "text": "of gas safety, water\nand lift checks and fire\nrisk assessments have\nbeen carried out", "reading_order": 23 }, { "page": 5, "type": "TEXT", "location": { "l": 209.9422, "t": 563.0199, "r": 336.1474, "b": 498.4622 }, "text": "87.1%\nof non-emergency repairs\ncompleted within the\ntarget timescale", "reading_order": 24 }, { "page": 5, "type": "TITLE", "location": { "l": 182.1098, "t": 475.4231, "r": 280.0029, "b": 447.3441 }, "text": "Effective handling of complaints", "reading_order": 25, "level": 2 }, { "page": 5, "type": "TEXT", "location": { "l": 416.7652, "t": 625.8977, "r": 483.9467, "b": 601.4186 }, "text": "100%", "reading_order": 26 }, { "page": 5, "type": "TEXT", "location": { "l": 388.6929, "t": 538.0608, "r": 511.5391, "b": 485.7427 }, "text": "99.2%\nof asbestos safety checks\nhave been carried out", "reading_order": 27 }, { "page": 5, "type": "TITLE", "location": { "l": 332.3084, "t": 465.3434, "r": 482.9869, "b": 437.0244 }, "text": "Responsible neighbourhood management", "reading_order": 28, "level": 2 }, { "page": 5, "type": "TEXT", "location": { "l": 329.4292, "t": 431.5046, "r": 486.346, "b": 377.9865 }, "text": "47.4%\nare satisfied we keep communal\nareas clean and well maintained", "reading_order": 29 }, { "page": 5, "type": "TEXT", "location": { "l": 323.9108, "t": 370.7868, "r": 492.1044, "b": 317.9887 }, "text": "56%\nare satisfied we make a positive contribution to your neighbourhood", "reading_order": 30 }, { "page": 5, "type": "TEXT", "location": { "l": 328.2296, "t": 310.7889, "r": 487.5457, "b": 258.4708 }, "text": "55.9%\nare satisfied with our approach\nto handling anti-social behaviour", "reading_order": 31 }, { "page": 5, "type": "TEXT", "location": { "l": 378.6157, "t": 251.751, "r": 439.319, "b": 227.2719 }, "text": "80.5", "reading_order": 32 }, { "page": 5, "type": "TEXT", "location": { "l": 336.1474, "t": 226.3119, "r": 479.148, "b": 186.9533 }, "text": "of anti-social behaviour cases\n(including hate) opened per\n1,000 properties", "reading_order": 33 }, { "page": 5, "type": "TEXT", "location": { "l": 323.6708, "t": 178.3136, "r": 492.5843, "b": 126.4755 }, "text": "0.6\nof anti-social behaviour cases (hate only) opened per 1,000 properties", "reading_order": 34 }, { "page": 5, "type": "TEXT", "location": { "l": 49.9063, "t": 91.4367, "r": 504.3411, "b": 77.2772 }, "text": "To see how we're doing against these measures in 2025 please visit www.norwich.gov.uk/TSM24-25", "reading_order": 35 } ] }, { "page": 6, "items": [ { "page": 6, "type": "TITLE", "location": { "l": 56.8643, "t": 792.2118, "r": 324.6306, "b": 764.8527 }, "text": "Lithium battery safety", "reading_order": 0, "level": 1 }, { "page": 6, "type": "TEXT", "location": { "l": 54.9449, "t": 745.8934, "r": 193.3867, "b": 651.0968 }, "text": "Fires caused by lithium batteries, such as those in e-bikes and e-scooters, are becoming more common and can be devastating. Damaged or faulty batteries, especially when charging, can ignite fires quickly. This is a particular concern in communal areas, where fire can block escape routes.", "reading_order": 1 }, { "page": 6, "type": "TEXT", "location": { "l": 218.5798, "t": 745.1734, "r": 356.0619, "b": 691.1754 }, "text": "can ignite fires quickly. This is a particular concern in communal areas, where fire can block escape routes.", "reading_order": 2 }, { "page": 6, "type": "TEXT", "location": { "l": 219.0596, "t": 678.9358, "r": 347.9042, "b": 651.8168 }, "text": "To reduce risks, always use the correct charger, avoid multi-plug chargers, and buy replacements from reputable sellers.\nBe aware of warning signs like excessive heat, bulging, unusual smells, or poor performance. If you notice any of these, stop using the device immediately.", "reading_order": 3 }, { "page": 6, "type": "FIGURE", "location": { "l": 54.7049, "t": 639.3372, "r": 369.7381, "b": 468.7033 }, "text": "", "reading_order": 4 }, { "page": 6, "type": "TEXT", "location": { "l": 382.6946, "t": 745.6534, "r": 501.9417, "b": 704.8549 }, "text": "multi-plug chargers, and buy replacements from reputable sellers.", "reading_order": 5 }, { "page": 6, "type": "TEXT", "location": { "l": 382.2147, "t": 692.8553, "r": 516.0978, "b": 612.4582 }, "text": "Be aware of warning signs like excessive heat, bulging, unusual smells, or poor performance. If you notice any of these, stop using the device immediately.", "reading_order": 6 }, { "page": 6, "type": "FIGURE", "location": { "l": 498.1028, "t": 620.3779, "r": 552.3278, "b": 564.4599 }, "text": "", "reading_order": 7 }, { "page": 6, "type": "TEXT", "location": { "l": 393.7315, "t": 592.0589, "r": 523.7757, "b": 511.4218 }, "text": "If you notice any fire safety concerns please complete the webform on our website www.norwich.gov.uk/ContactUsForm", "reading_order": 8 }, { "page": 6, "type": "TEXT", "location": { "l": 383.6543, "t": 487.4226, "r": 525.2153, "b": 464.1435 }, "text": "Picture shows a Norwich City Council property after a lithium battery fire.", "reading_order": 9 }, { "page": 6, "type": "TITLE", "location": { "l": 56.3845, "t": 426.2248, "r": 274.9642, "b": 399.8258 }, "text": "Damp and mould", "reading_order": 10, "level": 1 }, { "page": 6, "type": "FIGURE", "location": { "l": 57.1043, "t": 378.7065, "r": 209.2224, "b": 82.3171 }, "text": "", "reading_order": 11 }, { "page": 6, "type": "TEXT", "location": { "l": 218.3398, "t": 380.1465, "r": 355.582, "b": 294.7095 }, "text": "From October 2025, a new law called Awaab's Law will require social landlords to act quickly when dealing with damp and mould to protect tenants' health.", "reading_order": 12 }, { "page": 6, "type": "TEXT", "location": { "l": 218.3398, "t": 279.83, "r": 356.0619, "b": 137.7551 }, "text": "The law is named after Awaab Ishak, a young child who tragically died due to mould exposure. It aims to improve housing conditions and hold landlords accountable. In the future, it may also cover other housing hazards to make homes safer for residents.", "reading_order": 13 }, { "page": 6, "type": "TEXT", "location": { "l": 218.3398, "t": 123.1156, "r": 371.8975, "b": 80.1571 }, "text": "If you think you have a problem in your home, please let us know as soon as possible.", "reading_order": 14 }, { "page": 6, "type": "FIGURE", "location": { "l": 370.218, "t": 427.4248, "r": 540.5711, "b": 390.4661 }, "text": "", "reading_order": 15 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 397.3305, "t": 372.9467, "r": 517.7774, "b": 274.5502 }, "text": "How to report damp and mould\nYou can report any issues by:\n• visiting our website and search for 'damp and mould'", "marker": "•", "list_id": "L1", "level": 0, "reading_order": 16 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 397.8104, "t": 273.1103, "r": 509.1397, "b": 220.3121 }, "text": "calling us on 0344 980 3333: press option three, then option two", "marker": "•", "list_id": "L1", "level": 0, "reading_order": 17 }, { "page": 6, "type": "LIST_ITEM", "location": { "l": 396.3708, "t": 207.5926, "r": 515.8579, "b": 87.5969 }, "text": "Our business support team will ask you some questions about the issue, including where it is and how big the affected area is. If you have concerns, don't wait – get in touch today.", "marker": "–", "list_id": "L1", "level": 0, "reading_order": 18 } ] }, { "page": 7, "items": [ { "page": 7, "type": "TITLE", "location": { "l": 57.3442, "t": 791.4918, "r": 415.5655, "b": 734.1338 }, "text": "Using drones to help us keep properties well-maintained", "reading_order": 0, "level": 1 }, { "page": 7, "type": "TEXT", "location": { "l": 56.6244, "t": 719.7344, "r": 209.7022, "b": 611.9782 }, "text": "The assistance of drones offers a modern, efficient, and cost-effective way to conduct roof surveys as part of our surveying programme. By improving safety, accuracy, and speed, while enabling proactive maintenance, drones are helping to transform our understanding of the condition of roofs on our flats.", "reading_order": 1 }, { "page": 7, "type": "TEXT", "location": { "l": 220.0194, "t": 719.0144, "r": 535.0526, "b": 678.2158 }, "text": "are helping to transform our understanding of the condition of roofs on our flats. These surveys help us keep your property safe and free from hazards like damp and mould.", "reading_order": 2 }, { "page": 7, "type": "TEXT", "location": { "l": 219.7795, "t": 665.9763, "r": 366.8589, "b": 612.6982 }, "text": "Our stock condition survey checks the main parts of your home, like windows, doors, kitchen and bathroom.", "reading_order": 3 }, { "page": 7, "type": "TEXT", "location": { "l": 383.4144, "t": 665.4963, "r": 535.0526, "b": 572.6196 }, "text": "Thanks to past surveys, we can plan upgrades to kitchens, bathrooms, windows, doors, roofs, boilers, and electrics, making sure homes meet the Government's Decent Homes Standard.", "reading_order": 4 }, { "page": 7, "type": "FIGURE", "location": { "l": 57.5841, "t": 604.7784, "r": 371.6576, "b": 442.5442 }, "text": "", "reading_order": 5 }, { "page": 7, "type": "TEXT", "location": { "l": 92.3746, "t": 439.4243, "r": 340.2263, "b": 417.5851 }, "text": "We're using drones to help us, here is a photo of Wilberforce Road showing ponding on the roof.", "reading_order": 6 }, { "page": 7, "type": "TEXT", "location": { "l": 383.1744, "t": 560.62, "r": 537.6919, "b": 440.3843 }, "text": "We'll start a new round of surveys in the next few months and when it's time, we'll contact you to arrange an appointment. The survey takes about 30-40 minutes and will need to look inside and outside your property. We may take some photos or video footage.", "reading_order": 7 }, { "page": 7, "type": "TITLE", "location": { "l": 54.2251, "t": 377.9865, "r": 541.0509, "b": 352.3074 }, "text": "Home upgrades: your feedback matters", "reading_order": 8, "level": 1 }, { "page": 7, "type": "TEXT", "location": { "l": 56.3845, "t": 330.7082, "r": 205.8633, "b": 209.5125 }, "text": "We recently asked tenants who chose not to proceed with kitchen and bathroom upgrades to share their reasons through a survey. Our goal was to better understand the factors influencing these decisions and find ways to improve the process in the future.\n\nWe received responses from 93 tenants, and we'd like to thank everyone who took part. Your feedback has given us valuable insights, helping us identify how we can make upgrades more convenient and better tailored to tenants' needs.\n\nAs a result, we will work on improving communication, streamlining the process, and", "reading_order": 9 }, { "page": 7, "type": "TEXT", "location": { "l": 56.6244, "t": 198.9529, "r": 190.7474, "b": 77.9972 }, "text": "We received responses from 93 tenants, and we'd like to thank everyone who took part. Your feedback has given us valuable insights, helping us identify how we can make upgrades more convenient and better tailored to tenants' needs.", "reading_order": 10 }, { "page": 7, "type": "TEXT", "location": { "l": 220.0194, "t": 329.9882, "r": 362.5401, "b": 288.7097 }, "text": "As a result, we will work on improving communication, streamlining the process, and", "reading_order": 11 }, { "page": 7, "type": "TEXT", "location": { "l": 383.6543, "t": 330.2282, "r": 536.0123, "b": 276.2302 }, "text": "ensuring that tenants' concerns are addressed. We'll also refine how we track and act on this feedback in future projects.", "reading_order": 12 }, { "page": 7, "type": "FIGURE", "location": { "l": 200.1049, "t": 277.9101, "r": 535.5325, "b": 63.8377 }, "text": "", "reading_order": 13 }, { "page": 7, "type": "TEXT", "location": { "l": 247.8517, "t": 269.2704, "r": 346.9444, "b": 190.0732 }, "text": "YOUR FEEDBACK MATTERS!\nensuring that tenants' concerns are addressed. We'll also refine how we track and act on this feedback in future projects. As a thank you, we awarded three participants shopping vouchers worth £100, £50, and £25.\nCongratulations to the winners!", "reading_order": 14 }, { "page": 7, "type": "TEXT", "location": { "l": 383.4144, "t": 263.9906, "r": 531.4536, "b": 184.0734 }, "text": "As a thank you,\nwe awarded three participants\nshopping vouchers worth\n£100, £50, and £25.\nCongratulations\nto the winners!", "reading_order": 15 }, { "page": 7, "type": "TEXT", "location": { "l": 396.8507, "t": 172.3139, "r": 532.8932, "b": 143.9949 }, "text": "Thank you again for helping us improve our services.", "reading_order": 16 } ] }, { "page": 8, "items": [ { "page": 8, "type": "TITLE", "location": { "l": 56.3845, "t": 791.9718, "r": 450.8358, "b": 764.6128 }, "text": "Investing in a sustainable future", "reading_order": 0, "level": 1 }, { "page": 8, "type": "TEXT", "location": { "l": 55.4247, "t": 745.6534, "r": 194.5864, "b": 704.6149 }, "text": "We aim to reach net zero by 2045, making all our council homes fossil fuel free and reducing carbon emissions. To achieve this, we're installing solar panels to generate electricity and air source heat pumps for heating and hot water.", "reading_order": 1 }, { "page": 8, "type": "TEXT", "location": { "l": 217.86, "t": 745.1734, "r": 360.8606, "b": 663.5764 }, "text": "reducing carbon emissions.\nTo achieve this, we're installing solar panels to generate electricity and air source heat pumps for heating and hot water.", "reading_order": 2 }, { "page": 8, "type": "FIGURE", "location": { "l": 42.2284, "t": 700.0551, "r": 230.3365, "b": 583.8992 }, "text": "", "reading_order": 3 }, { "page": 8, "type": "TEXT", "location": { "l": 222.4187, "t": 652.7767, "r": 335.6675, "b": 598.5387 }, "text": "We're already\ndecarbonising\nempty properties\nby replacing gas boilers", "reading_order": 4 }, { "page": 8, "type": "TEXT", "location": { "l": 381.9748, "t": 745.8934, "r": 511.2991, "b": 677.7358 }, "text": "with these technologies. Going forward, when boilers need replacing, we'll assess suitability for solar panels and heat pumps.", "reading_order": 5 }, { "page": 8, "type": "TEXT", "location": { "l": 382.4546, "t": 666.4563, "r": 528.5744, "b": 598.2987 }, "text": "If you're interested in decarbonising your home, please contact us via PropertyGeneralEnquiries@norwich.gov.uk", "reading_order": 6 }, { "page": 8, "type": "TITLE", "location": { "l": 56.1445, "t": 550.0604, "r": 309.0349, "b": 524.1413 }, "text": "Disrepair awareness", "reading_order": 7, "level": 3 }, { "page": 8, "type": "TEXT", "location": { "l": 54.9449, "t": 504.462, "r": 350.7834, "b": 423.1049 }, "text": "You may have received calls about\nrepairs, damp, or mould in your\nhome. These calls can sometimes\nlead to legal action against the\ncity council, often with no win,\nno fee solicitors.\nAlthough compensation is\npossible, tenants typically\nreceive only a small portion\nof what legal firms claim.\nThe real benefit goes to\nthe solicitors.", "reading_order": 8 }, { "page": 8, "type": "TEXT", "location": { "l": 54.9449, "t": 412.3053, "r": 208.0227, "b": 356.8673 }, "text": "Please be aware that some callers may not be who they claim to be and could be selling your details to legal firms for profit.\nAlthough compensation is possible, tenants typically receive only a small portion of what legal firms claim. The real benefit goes to the solicitors.", "reading_order": 9 }, { "page": 8, "type": "TEXT", "location": { "l": 218.5798, "t": 412.3053, "r": 330.389, "b": 356.6273 }, "text": "We prefer to invest in improving your home's standards, benefitting you directly.", "reading_order": 10 }, { "page": 8, "type": "TEXT", "location": { "l": 381.7348, "t": 504.222, "r": 530.2539, "b": 436.3045 }, "text": "If you notice any issues, please contact us directly – we’re here to help with repairs and can explore compensation without legal processes.", "reading_order": 11 }, { "page": 8, "type": "TEXT", "location": { "l": 393.7315, "t": 416.6252, "r": 514.4183, "b": 375.3466 }, "text": "To report a repair, visit www.norwich.gov.uk/reportarepair", "reading_order": 12 }, { "page": 8, "type": "FIGURE", "location": { "l": 473.3896, "t": 388.0662, "r": 516.0978, "b": 346.5477 }, "text": "", "reading_order": 13 }, { "page": 8, "type": "FIGURE", "location": { "l": 381.7348, "t": 333.8281, "r": 514.4183, "b": 318.9486 }, "text": "", "reading_order": 14 }, { "page": 8, "type": "TITLE", "location": { "l": 56.6244, "t": 306.7091, "r": 353.6626, "b": 278.8701 }, "text": "Support to quit smoking", "reading_order": 15, "level": 1 }, { "page": 8, "type": "TEXT", "location": { "l": 56.6244, "t": 253.671, "r": 206.3432, "b": 158.8743 }, "text": "We have been working with our public health colleagues to help raise awareness about some health risk factors associated with smoking. This is part of a wider initiative called 'Smokefree Norfolk'.", "reading_order": 16 }, { "page": 8, "type": "TEXT", "location": { "l": 57.3442, "t": 147.5947, "r": 208.5026, "b": 93.8367 }, "text": "If you're a smoker and would like to get some advice and top tips on how to quit, it's never too late!\nData shows that people are three times more likely to succeed with specialist support.", "reading_order": 17 }, { "page": 8, "type": "TEXT", "location": { "l": 220.2593, "t": 253.191, "r": 372.6173, "b": 211.6725 }, "text": "Data shows that people are three times more likely to succeed with specialist support.", "reading_order": 18 }, { "page": 8, "type": "TEXT", "location": { "l": 220.0194, "t": 200.6329, "r": 373.3371, "b": 131.7553 }, "text": "However long you have smoked for, and whatever your circumstances, Smokefree Norfolk can provide support to help you attempt to quit smoking.", "reading_order": 19 }, { "page": 8, "type": "TEXT", "location": { "l": 220.7392, "t": 120.7157, "r": 384.3741, "b": 97.1965 }, "text": "For support, contact www.SmokeFreeNorfolk.co.uk", "reading_order": 20 }, { "page": 8, "type": "FIGURE", "location": { "l": 397.5705, "t": 250.7911, "r": 553.2876, "b": 64.0777 }, "text": "", "reading_order": 21 } ] }, { "page": 9, "items": [ { "page": 9, "type": "TITLE", "location": { "l": 56.6244, "t": 790.7718, "r": 419.4045, "b": 765.3327 }, "text": "Tenant satisfaction measures", "reading_order": 0, "level": 1 }, { "page": 9, "type": "TEXT", "location": { "l": 56.6244, "t": 744.4535, "r": 208.0227, "b": 689.9754 }, "text": "We have continued to commission our trusted partner “Viewpoint” to help us gain valuable insight into our tenants’ satisfaction.", "reading_order": 1 }, { "page": 9, "type": "TEXT", "location": { "l": 56.8643, "t": 677.7358, "r": 208.5026, "b": 597.0987 }, "text": "As part of this programme, you may be randomly selected from a database and contacted by phone call, email or letter. Questions are geared towards checking your satisfaction with our services and results are then posted on our website. Each year-end the results are also sent to the regulator of social housing for them to monitor how well we are delivering services.", "reading_order": 2 }, { "page": 9, "type": "TEXT", "location": { "l": 219.7795, "t": 743.7335, "r": 369.9781, "b": 663.3364 }, "text": "our services and results are then posted on our website. Each year-end the results are also sent to the regulator of social housing for them to monitor how well we are delivering services.", "reading_order": 3 }, { "page": 9, "type": "TEXT", "location": { "l": 383.8942, "t": 743.4935, "r": 521.3764, "b": 702.695 }, "text": "answer the questions.\nSo, a big thank you to those\nwho have participated.", "reading_order": 4 }, { "page": 9, "type": "TEXT", "location": { "l": 384.1342, "t": 691.6554, "r": 531.9335, "b": 651.3368 }, "text": "To view the tenant satisfaction measures visit www.norwich.gov.uk/tsm", "reading_order": 5 }, { "page": 9, "type": "FIGURE", "location": { "l": 388.6929, "t": 654.6967, "r": 530.7338, "b": 555.5802 }, "text": "", "reading_order": 6 }, { "page": 9, "type": "TEXT", "location": { "l": 220.2593, "t": 651.8168, "r": 370.6979, "b": 597.5787 }, "text": "Viewpoint have been surveying 250 tenants each quarter and we really appreciate the time that tenants have taken to answer the questions. So, a big thank you to those who have participated.\nTo view the tenant satisfaction measures visit www.norwich.gov.uk/tsm", "reading_order": 7 }, { "page": 9, "type": "TITLE", "location": { "l": 54.2251, "t": 550.0604, "r": 235.855, "b": 522.9414 }, "text": "We're listening", "reading_order": 8, "level": 1 }, { "page": 9, "type": "TEXT", "location": { "l": 57.1043, "t": 501.8221, "r": 206.3432, "b": 447.3441 }, "text": "Our tenants are at the heart of what we do. We invest time and resources in monitoring our performance, from complaints to voids. But true improvement comes from analysing feedback and finding solutions to prevent repeat issues.\nHere are some changes we've made based on tenant feedback:", "reading_order": 9 }, { "page": 9, "type": "TEXT", "location": { "l": 220.4993, "t": 501.5821, "r": 372.3774, "b": 447.1041 }, "text": "complaints to voids. But true improvement comes from analysing feedback and finding solutions to prevent repeat issues.", "reading_order": 10 }, { "page": 9, "type": "TEXT", "location": { "l": 384.1342, "t": 501.3421, "r": 496.6632, "b": 461.5036 }, "text": "Here are some changes we've made based on tenant feedback:", "reading_order": 11 }, { "page": 9, "type": "TITLE", "location": { "l": 57.1043, "t": 422.6249, "r": 108.2102, "b": 410.1454 }, "text": "You said:", "reading_order": 12, "level": 6 }, { "page": 9, "type": "TEXT", "location": { "l": 56.3845, "t": 406.5455, "r": 365.1794, "b": 379.1865 }, "text": "People are constantly smoking in non-designated areas. A complaint was raised about a dog in a tower block.", "reading_order": 13 }, { "page": 9, "type": "TITLE", "location": { "l": 57.3442, "t": 377.2666, "r": 100.2924, "b": 364.787 }, "text": "We did:", "reading_order": 14, "level": 6 }, { "page": 9, "type": "TEXT", "location": { "l": 56.3845, "t": 361.6671, "r": 348.624, "b": 293.9895 }, "text": "We reminded all residents of our\nsmoking policy and increased\nvisits to the area. We’re also\nsupporting smokers to give up,\nsee the article on page eight.\nWe reminded tower block\nresidents of pet rules and\nassured them that\nincidents would be\nhandled confidentially.", "reading_order": 15 }, { "page": 9, "type": "TITLE", "location": { "l": 222.6587, "t": 422.8649, "r": 273.5246, "b": 410.1454 }, "text": "You said:", "reading_order": 16, "level": 6 }, { "page": 9, "type": "TITLE", "location": { "l": 222.6587, "t": 377.7465, "r": 266.5666, "b": 364.307 }, "text": "We did:", "reading_order": 17, "level": 5 }, { "page": 9, "type": "TITLE", "location": { "l": 388.9328, "t": 422.8649, "r": 439.7988, "b": 410.1454 }, "text": "You said:", "reading_order": 18, "level": 6 }, { "page": 9, "type": "TEXT", "location": { "l": 387.9731, "t": 406.5455, "r": 520.6566, "b": 353.0274 }, "text": "The wording of our text messages and letters about outstanding rent causes unnecessary distress.", "reading_order": 19 }, { "page": 9, "type": "TITLE", "location": { "l": 388.6929, "t": 351.1075, "r": 432.1209, "b": 338.6279 }, "text": "We did:", "reading_order": 20, "level": 6 }, { "page": 9, "type": "TEXT", "location": { "l": 387.7332, "t": 335.508, "r": 524.4955, "b": 268.3104 }, "text": "We changed the wording of our letters and ensured that automated text messages are not sent to tenants with known vulnerabilities.", "reading_order": 21 }, { "page": 9, "type": "FIGURE", "location": { "l": 57.1043, "t": 280.79, "r": 315.2731, "b": 64.3177 }, "text": "", "reading_order": 22 }, { "page": 9, "type": "TEXT", "location": { "l": 325.1104, "t": 247.9112, "r": 539.3714, "b": 205.4327 }, "text": "We’d like the opportunity to put things right, so if something isn’t right please let us know by visiting www.norwich.gov.uk/complaints", "reading_order": 23 }, { "page": 9, "type": "FIGURE", "location": { "l": 312.8738, "t": 178.5536, "r": 373.3371, "b": 79.4372 }, "text": "", "reading_order": 24 }, { "page": 9, "type": "TEXT", "location": { "l": 379.8154, "t": 170.6339, "r": 532.8932, "b": 79.9172 }, "text": "If you're unhappy with our complaint response, you can escalate it to the Housing Ombudsman www.housing-ombudsman.org.uk/residents/bring-your-complaint-to-the-housing-ombudsman", "reading_order": 25 } ] }, { "page": 10, "items": [ { "page": 10, "type": "TITLE", "location": { "l": 55.9046, "t": 790.2918, "r": 371.1777, "b": 766.0527 }, "text": "ARCH annual conference", "reading_order": 0, "level": 1 }, { "page": 10, "type": "TEXT", "location": { "l": 54.7049, "t": 744.9335, "r": 207.5428, "b": 585.0992 }, "text": "On 3 October 2024, the Association of Retained Council Housing (ARCH) held their annual conference in Rotherham, hosting over 90 delegates, including representatives from our Tenant Involvement Panel (TIP). This event provided a valuable opportunity for tenant representatives nationwide to network, receive key updates, and share ideas.", "reading_order": 1 }, { "page": 10, "type": "TEXT", "location": { "l": 55.1848, "t": 572.8596, "r": 191.2273, "b": 491.2625 }, "text": "Our panel members found the speakers insightful and appreciated learning from the experiences of tenants from other cities. They were particularly impressed by\nRotherham Council's effective communication during a major flood and their involvement of tenants in home refurbishments. Inspired by this, we are now reviewing our own emergency response planning.", "reading_order": 2 }, { "page": 10, "type": "TEXT", "location": { "l": 218.5798, "t": 744.6935, "r": 525.2153, "b": 649.8968 }, "text": "Rotherham Council's effective communication during a major flood and their involvement of tenants in home refurbishments. Inspired by this, we are now reviewing our own emergency response planning.\nsafety, and repairs are your top concerns. We're listening and taking action! We're launching new tenant engagement activities focused on these critical areas, and we want to hear from you.", "reading_order": 3 }, { "page": 10, "type": "TEXT", "location": { "l": 218.5798, "t": 638.8572, "r": 362.7801, "b": 557.5001 }, "text": "Marion, a TIP member, said \"It gave me hope that there was a better way to deal with tenant issues generally and that this should be the plan going forward.\"", "reading_order": 4 }, { "page": 10, "type": "TITLE", "location": { "l": 382.6946, "t": 638.6172, "r": 492.5843, "b": 613.4181 }, "text": "Interested in making a difference?", "reading_order": 5, "level": 3 }, { "page": 10, "type": "TEXT", "location": { "l": 382.4546, "t": 611.9782, "r": 526.175, "b": 559.1801 }, "text": "Sign up today to get involved, and we'll reach out to see how you'd like to participate. Visit www.norwich.gov.uk/TenantForm or scan this QR code with your smartphone.", "reading_order": 6 }, { "page": 10, "type": "TEXT", "location": { "l": 218.5798, "t": 546.7005, "r": 366.1391, "b": 492.2225 }, "text": "Your voice matters: tackling key tenant issues together\nYou've told us that anti-social behaviour (ASB), building safety, and repairs are your top concerns. We're listening and taking action! We're launching new tenant engagement activities focused on these critical areas, and we want to hear from you.", "reading_order": 7 }, { "page": 10, "type": "TEXT", "location": { "l": 382.4546, "t": 558.2201, "r": 447.4767, "b": 492.7024 }, "text": "TenantForm\nor scan this\nQR code\nwith your\nsmartphone.", "reading_order": 8 }, { "page": 10, "type": "FIGURE", "location": { "l": 463.7922, "t": 553.1803, "r": 519.6968, "b": 497.9823 }, "text": "", "reading_order": 9 }, { "page": 10, "type": "FIGURE", "location": { "l": 42.4683, "t": 472.5432, "r": 552.0879, "b": 76.7973 }, "text": "", "reading_order": 10 }, { "page": 10, "type": "TEXT", "location": { "l": 428.282, "t": 111.596, "r": 526.8948, "b": 91.1968 }, "text": "Members of TIP attending the ARCH Conference.", "reading_order": 11 } ] }, { "page": 11, "items": [ { "page": 11, "type": "TITLE", "location": { "l": 56.6244, "t": 790.7718, "r": 309.9946, "b": 765.3327 }, "text": "Security door rollout", "reading_order": 0, "level": 1 }, { "page": 11, "type": "TEXT", "location": { "l": 56.3845, "t": 741.3336, "r": 209.4623, "b": 620.3779 }, "text": "We're continuing to upgrade security in communal housing with our Door Entry Access Control (DEAC) programme. In the first year, we installed new secure entry systems in 31 blocks, improving safety for 222 homes. This year, we're adding another 155 properties to the programme and to help shape future work, we'll be asking residents for their views, with a focus on tackling anti-social behaviour.", "reading_order": 1 }, { "page": 11, "type": "TEXT", "location": { "l": 219.7795, "t": 741.3336, "r": 373.5771, "b": 687.3355 }, "text": "and to help shape future work, we'll be asking residents for their views, with a focus on tackling anti-social behaviour.", "reading_order": 2 }, { "page": 11, "type": "TEXT", "location": { "l": 219.7795, "t": 675.3359, "r": 368.5385, "b": 620.8579 }, "text": "We're also looking at repairing or replacing older security doors as part of our wider housing investment plans. We'll keep you updated as the programme moves forward.", "reading_order": 3 }, { "page": 11, "type": "FIGURE", "location": { "l": 403.5688, "t": 746.8534, "r": 516.5777, "b": 667.1762 }, "text": "", "reading_order": 4 }, { "page": 11, "type": "TEXT", "location": { "l": 383.6543, "t": 650.8568, "r": 530.4938, "b": 622.7778 }, "text": "We'll keep you updated as the programme moves forward.", "reading_order": 5 }, { "page": 11, "type": "TITLE", "location": { "l": 56.6244, "t": 569.7397, "r": 541.7707, "b": 543.3406 }, "text": "Leaseholder repairs - we're here to help", "reading_order": 6, "level": 1 }, { "page": 11, "type": "TEXT", "location": { "l": 56.6244, "t": 522.7014, "r": 208.5026, "b": 388.5462 }, "text": "As a leaseholder, you're responsible for maintaining the inside of your home, including any service pipes or cables that serve only your property. The council looks after the external structure of the building and shared spaces, such as roofs, drains, windows, external doors, communal lighting, and pathways.", "reading_order": 7 }, { "page": 11, "type": "TEXT", "location": { "l": 57.1043, "t": 377.2666, "r": 209.4623, "b": 322.5485 }, "text": "If you notice something that needs attention, we're here to help. For non-emergency repairs, the quickest way to reach us is by completing our online form. Simply scan the QR code with your smartphone or visit www.norwich.gov.uk/LeaseholderRepairForm", "reading_order": 8 }, { "page": 11, "type": "TEXT", "location": { "l": 220.2593, "t": 522.2214, "r": 305.4359, "b": 456.4637 }, "text": "completing our online form. Simply scan the QR code with your smartphone", "reading_order": 9 }, { "page": 11, "type": "FIGURE", "location": { "l": 317.6725, "t": 521.9814, "r": 372.8573, "b": 467.0234 }, "text": "", "reading_order": 10 }, { "page": 11, "type": "TEXT", "location": { "l": 220.4993, "t": 455.5038, "r": 362.5401, "b": 428.8647 }, "text": "or visit www.norwich.gov.\nuk/LeaseholderRepairForm", "reading_order": 11 }, { "page": 11, "type": "TEXT", "location": { "l": 220.2593, "t": 416.3852, "r": 363.02, "b": 322.7885 }, "text": "For emergency repairs, please call us as soon as possible on 0344 980 333 (Monday to Friday, 9am–4pm). Outside these hours, dial the same number and select option two for out-of-hours support.\nNeed to report something else, like fly-tipping, window cleaning, or grounds maintenance?\nUsing our 'Contact us' page (www.norwich.gov.uk/ContactUsForm) ensures your enquiry goes straight to the right team, saving you time.", "reading_order": 12 }, { "page": 11, "type": "TEXT", "location": { "l": 382.9345, "t": 522.4614, "r": 528.0945, "b": 401.0257 }, "text": "Need to report something else, like fly-tipping, window cleaning, or grounds maintenance? Using our 'Contact us' page (www.norwich.gov.uk/ContactUsForm) ensures your enquiry goes straight to the right team, saving you time.", "reading_order": 13 }, { "page": 11, "type": "TEXT", "location": { "l": 383.6543, "t": 390.4661, "r": 531.2136, "b": 322.3085 }, "text": "We're committed to keeping your building and shared spaces safe and well-maintained. Let's work together to make sure everything runs smoothly.", "reading_order": 14 }, { "page": 11, "type": "FIGURE", "location": { "l": 41.9884, "t": 305.9891, "r": 552.0879, "b": 66.9576 }, "text": "", "reading_order": 15 } ] }, { "page": 12, "items": [ { "page": 12, "type": "TITLE", "location": { "l": 17.995, "t": 819.8108, "r": 195.3062, "b": 725.2542 }, "text": "Contacting Norwich City Council", "reading_order": 0, "level": 1 }, { "page": 12, "type": "TEXT", "location": { "l": 18.235, "t": 679.8958, "r": 168.1937, "b": 620.1379 }, "text": "ONLINE You can report repairs, access council services and make online payments.", "reading_order": 1 }, { "page": 12, "type": "TEXT", "location": { "l": 19.1947, "t": 613.8981, "r": 187.3884, "b": 594.4588 }, "text": "www.norwich.gov.uk", "reading_order": 2 }, { "page": 12, "type": "TEXT", "location": { "l": 18.235, "t": 562.3, "r": 187.8682, "b": 473.9831 }, "text": "Register for 'My Account' to check your rent and council tax balance. Take a look at 'My Norwich' to see what services are available in your area.", "reading_order": 3 }, { "page": 12, "type": "TEXT", "location": { "l": 11.7568, "t": 427.9048, "r": 188.1082, "b": 395.0259 }, "text": "POST Norwich City Council, City Hall, Norwich NR2 1NH.", "reading_order": 4 }, { "page": 12, "type": "TEXT", "location": { "l": 11.9967, "t": 378.9465, "r": 173.9521, "b": 347.5076 }, "text": "Out of hours emergencies: 01603 412180.", "reading_order": 5 }, { "page": 12, "type": "TEXT", "location": { "l": 11.7568, "t": 330.4682, "r": 199.625, "b": 298.3094 }, "text": "Free phone payment hotline: 0800 021 7784 (a 24/7 service).", "reading_order": 6 }, { "page": 12, "type": "TEXT", "location": { "l": 11.9967, "t": 281.51, "r": 187.6283, "b": 219.5922 }, "text": "Money advisers: 0344 980 3333 or email budgetingandmoneyadvice@norwich.gov.uk", "reading_order": 7 }, { "page": 12, "type": "TEXT", "location": { "l": 11.7568, "t": 203.2728, "r": 149.7188, "b": 140.395 }, "text": "Text relay users only:\n18001 01603 212587\n(9am to 4pm, Monday to Friday).", "reading_order": 8 }, { "page": 12, "type": "TEXT", "location": { "l": 11.9967, "t": 123.5956, "r": 181.63, "b": 32.6388 }, "text": "Leaseholders:\nFor help and advice on your rights and responsibilities, email the home ownership team on HomeOwnership@norwich.gov.uk", "reading_order": 9 }, { "page": 12, "type": "TITLE", "location": { "l": 231.2963, "t": 754.7731, "r": 525.6952, "b": 702.695 }, "text": "NIDAS Norfolk Integrated Domestic Abuse Service", "reading_order": 10, "level": 1 }, { "page": 12, "type": "TITLE", "location": { "l": 233.2157, "t": 686.3755, "r": 348.624, "b": 665.7363 }, "text": "At NIDAS we:", "reading_order": 11, "level": 4 }, { "page": 12, "type": "TEXT", "location": { "l": 233.4557, "t": 660.9364, "r": 495.2236, "b": 629.0176 }, "text": "Support victims of domestic abuse who are at high or medium risk of harm", "reading_order": 12 }, { "page": 12, "type": "TEXT", "location": { "l": 233.2157, "t": 625.6577, "r": 513.6985, "b": 593.9788 }, "text": "Support children and young people whose parents are being supported", "reading_order": 13 }, { "page": 12, "type": "TEXT", "location": { "l": 233.2157, "t": 590.8589, "r": 503.3813, "b": 574.0595 }, "text": "Provide a range of recovery programmes", "reading_order": 14 }, { "page": 12, "type": "TEXT", "location": { "l": 233.6956, "t": 570.9397, "r": 374.7767, "b": 555.3402 }, "text": "Offer court support", "reading_order": 15 }, { "page": 12, "type": "TEXT", "location": { "l": 233.6956, "t": 552.2203, "r": 530.2539, "b": 488.6226 }, "text": "Have a specialist team of Independent Domestic Abuse Advisors (IDVA) who also offer support to men, the LGBTQ+ community, diverse communities and older people", "reading_order": 16 }, { "page": 12, "type": "TEXT", "location": { "l": 233.2157, "t": 485.9827, "r": 519.4569, "b": 468.7033 }, "text": "Have a Domestic Abuse Champion Network", "reading_order": 17 }, { "page": 12, "type": "TITLE", "location": { "l": 233.2157, "t": 448.304, "r": 369.7381, "b": 432.2246 }, "text": "Core opening hours", "reading_order": 18, "level": 5 }, { "page": 12, "type": "TEXT", "location": { "l": 233.2157, "t": 432.7046, "r": 514.6582, "b": 417.3451 }, "text": "Weekdays: 9am – 6:30pm Weekends: 9am – 3pm", "reading_order": 19 }, { "page": 12, "type": "TEXT", "location": { "l": 233.4557, "t": 415.1852, "r": 369.9781, "b": 399.1058 }, "text": "Call: 0300 561 0555", "reading_order": 20 }, { "page": 12, "type": "TEXT", "location": { "l": 233.2157, "t": 396.9459, "r": 431.881, "b": 380.3864 }, "text": "Out of hours: 0808 2000 247", "reading_order": 21 }, { "page": 12, "type": "TEXT", "location": { "l": 233.2157, "t": 377.7465, "r": 436.6797, "b": 360.7071 }, "text": "Visit: www.nidasnorfolk.co.uk", "reading_order": 22 }, { "page": 12, "type": "TEXT", "location": { "l": 234.6554, "t": 350.1475, "r": 374.2969, "b": 335.0281 }, "text": "Supported in partnership by:", "reading_order": 23 }, { "page": 12, "type": "FIGURE", "location": { "l": 236.095, "t": 327.3483, "r": 299.9174, "b": 297.8294 }, "text": "", "reading_order": 24 }, { "page": 12, "type": "TEXT", "location": { "l": 258.1689, "t": 323.0285, "r": 300.1573, "b": 298.0694 }, "text": "POLICE & CRIME COMMISSIONER\nFOR JUSTICE, FOR SAFETY, FOR NORFOLK\nNorfolk County Council", "reading_order": 25 }, { "page": 12, "type": "FIGURE", "location": { "l": 236.095, "t": 290.3897, "r": 300.6372, "b": 268.5504 }, "text": "", "reading_order": 26 }, { "page": 12, "type": "TEXT", "location": { "l": 252.1705, "t": 289.9097, "r": 300.6372, "b": 268.5504 }, "text": "Norfolk County Council", "reading_order": 27 }, { "page": 12, "type": "FIGURE", "location": { "l": 316.4728, "t": 322.5485, "r": 395.1711, "b": 298.7894 }, "text": "", "reading_order": 28 }, { "page": 12, "type": "FIGURE", "location": { "l": 317.6725, "t": 290.6296, "r": 390.6124, "b": 263.9906 }, "text": "", "reading_order": 29 }, { "page": 12, "type": "TEXT", "location": { "l": 340.7061, "t": 289.6697, "r": 390.8523, "b": 267.5905 }, "text": "NORWICH City Council\nCommunity at heart", "reading_order": 30 }, { "page": 12, "type": "FIGURE", "location": { "l": 406.688, "t": 326.1484, "r": 469.0708, "b": 296.6294 }, "text": "", "reading_order": 31 }, { "page": 12, "type": "TEXT", "location": { "l": 407.4078, "t": 307.429, "r": 468.111, "b": 296.6294 }, "text": "Community at heart", "reading_order": 32 }, { "page": 12, "type": "FIGURE", "location": { "l": 548.009, "t": 547.4205, "r": 595.276, "b": 257.0308 }, "text": "", "reading_order": 33 }, { "page": 12, "type": "TEXT", "location": { "l": 230.8164, "t": 239.9914, "r": 386.2936, "b": 224.872 }, "text": "Loss of gas or electricity?", "reading_order": 34 }, { "page": 12, "type": "TEXT", "location": { "l": 229.6167, "t": 225.832, "r": 553.5275, "b": 194.1531 }, "text": "If you have lost your gas or electricity supply you should contact your energy supplier directly in the first instance.", "reading_order": 35 }, { "page": 12, "type": "FIGURE", "location": { "l": 484.4265, "t": 168.714, "r": 554.7272, "b": 136.7951 }, "text": "", "reading_order": 36 }, { "page": 12, "type": "TEXT", "location": { "l": 231.0563, "t": 161.0343, "r": 565.0443, "b": 109.4361 }, "text": "Ever thought of renting a garage or space for your car?", "reading_order": 37 }, { "page": 12, "type": "FIGURE", "location": { "l": 232.7359, "t": 131.7553, "r": 249.0514, "b": 111.836 }, "text": "", "reading_order": 38 }, { "page": 12, "type": "TEXT", "location": { "l": 231.0563, "t": 99.1165, "r": 564.5645, "b": 53.5181 }, "text": "Norwich City Council offers a range of garages and lockable parking posts for rent across the city at competitive prices. These spaces are available to both residents and non-residents.", "reading_order": 39 }, { "page": 12, "type": "TEXT", "location": { "l": 231.5362, "t": 45.1184, "r": 547.7691, "b": 29.039 }, "text": "For more information, visit www.norwich.gov.uk/garages", "reading_order": 40 } ] } ]