43.1. In September 2025, housing staff delivered a presentation at a lived-experience workshop organised by Shelter Norfolk, which was also attended by service users and support workers from The Magdalene Group.

43.2. The main purpose of the session was to listen directly to the voices of people who have experienced our services first-hand. Their insights are an essential component in shaping an effective homelessness and rough sleeping strategy. Individuals with lived experience bring a depth of understanding, context and realism that cannot be obtained from policy papers or service data alone.

43.3. By actively involving people who have faced housing instability and homelessness, we gain expertise rooted in real-world experience, ensuring that our policies and interventions are not only evidence-based but also inclusive and genuinely person-centred.