can now offer dedicated assistance to refugees including UASC customers in housing of any tenure, helping them navigate housing challenges and settle successfully.

25.4. Alongside this, the housing team's Tenancy Relations Advisor and Tenancy Coach can provide tailored, lower-intensity support to help individuals manage their tenancy, understand their rights and responsibilities, and address any early issues before they escalate. These are new roles to our housing service, and we will continue to monitor their impact to demonstrate effectiveness and influence further investment.

25.5. By intervening early, tailoring services to individual needs, and ensuring smooth transitions into safe and stable housing, we aim to give care leavers and UASC the best possible start to independent adulthood, reducing the risk of homelessness and supporting them to thrive.

26. LGBTIQ+

26.1. People who identify as LGBTIQ+ are at a higher risk of experiencing homelessness or insecure housing compared to those who do not, particularly among young people. They often face discrimination and abuse, which can increase the likelihood of developing issues related to substance misuse and mental health issues.

26.2. Additionally, people from the LGBTIQ+ community may have specific needs that are not always well understood. This lack of understanding can delay access to support and cause their situation to worsen before help is sought. Where possible, we will continue to monitor the proportion of LGBTIQ+ individuals accessing our homelessness and rough sleeping services and will adapt our services where possible to better meet their needs.