guidance. Strong collaboration has been essential to the scheme's success, helping to ensure that governance, guidelines, and safeguarding responsibilities are thoroughly addressed.

22.2. Housing continues to be a significant challenge. A strong partnership and collaboration with the Housing Options team has been crucial in supporting homelessness prevention and ensuring clear, ongoing communication particularly when guests face the possibility of moving into temporary accommodation.

23.1. Norwich has experienced a rise in the number of people seeking asylum and refugee support in recent years. In response to international crises, the council has acted swiftly to meet emerging needs.

23.2. It collaborates closely with key partners including VCSE organisations, Norfolk County Council, Serco, and the Strategic Migration Board to support these communities. The Council has hosted engagement events with individuals with lived experience and officers from across the council including our housing teams to better understand and improve the support and services offered.

23.4. We remain committed to continually enhancing this provision and are actively pursuing opportunities to further improve the housing available.

23.3. A refugee pathway has now been established, featuring dedicated officers within the housing prevention and relief teams, as well as specialist support officers who deliver person-centred, trauma-informed assistance to members of the refugee community. The council has strengthened its ‘off the street’ housing offer for these individuals by block-booking beds within one of the city’s hostels.