5.2. A multi-disciplinary team was formed to support individuals experiencing rough sleeping, many of whom face multiple disadvantages and significant barriers to accessing housing and support services.

5.3. The team offers support through various stages of a customer's journey, from initial contact with those currently sleeping rough through to helping individuals move into and sustain their own accommodation. This comprehensive approach is designed to prevent repeat homelessness and promote long-term stability. The service draws on a broad range of professional expertise to address both physical and mental health needs, ensuring holistic, person-centred support.

5.4. Since 2018, some partners and interventions have changed and evolved to ensure the service remains flexible and responsive. This adaptability allows resources to be directed toward the most pressing local needs while also aligning with changing priorities set by central government.

5.5. In early 2025 Rough Sleeping Advisors from the Ministry of Housing, Communities and Local Government (MHCLG) conducted a review of Pathways. As a result of the review, the advisors put forward some recommendations these include:

5.5.1. Expansion of move on options from supported accommodation and ensure pathway is not solely focused on social housing being the only option.

5.5.2. Expansion of Housing First and housing led initiatives

5.5.3. Develop an offer and agreed plan for people sleeping rough who do not have a local connection to Norwich

5.5.4. Co - location of some support services to enable more partnership working.