CCMS will review the application to ensure that:
If the complaint is not eligible, we will explain why and, where appropriate, signpost alternative options.
Where a complaint is accepted, both the patient and the chiropractor will be asked to sign an Agreement to Mediate.
This agreement confirms that both parties understand the process and consent to participating in mediation.
An independent and impartial Resolution Manager will work with both parties to:
The mediator does not make decisions or take sides. Their role is to support both parties in reaching their own resolution.
If an agreement is reached, the outcome will be recorded, a Mediation Agreement will be signed and the case will be closed.
Where mediation does not result in an agreement, the mediation will be concluded and both parties will be informed of any further options that may be available.