100% Homes meet national Decent Homes Standard.
100% Safety and compliance checks completed.
100% Emergency repairs completed within 24 hours.
satisfied with our repairs service (past 12 months) ↑4%
94% said home is safe ↑5%
satisfied with time taken for last repair ↑3% said home is well-maintained ↑3%
We carry out a property inspection called a 'stock condition survey' at your home every 5 years to ensure it is safe and well-maintained, and help plan for future improvements. It's important you give us access when the time comes for your next check: cottsway.co.uk/plannedwork
We invested almost £288,000 installing aids and adaptations to ensure our homes continue to meet the needs of our customers and support independent living.
We also spent over £82,000 on our assisted gardening and decorating schemes, helping vulnerable customers keep their homes and gardens in good condition.
Our new homes completed in Woodstock this year (find out more on page 27) also include dedicated mobility scooter parking and charging facilities, joining other existing developments that already have homes with adaptive features.