| Target set by Cottsway | Actual performance (and increase / decrease on 2024-25) | Cottsway quartile position | |
|---|---|---|---|
| Overall satisfaction | 85% | 88% (+3%) | Upper |
| Keeping properties in good repair | |||
| Satisfaction with repairs in past 12 months | 87% | 91% (+4%) | Upper |
| Satisfaction with time taken to complete most recent repair | 85% | 88% (+3%) | Upper |
| Satisfaction that the home is well-maintained | 86% | 89% (+3%) | Upper |
| Homes that do not meet the Decent Homes Standard | 0% | 0% (+0) | Upper |
| Repairs completed within target timescale - non-emergency | 70% | 76.9% (+7%) | Lower |
| Urgent: 5 working days | |||
| Routine: 20 working days | |||
| Non-routine: 90 calendar days (64 working days) | |||
| Repairs completed within target timescale - emergency (Within 24 hours) | 100% | 100% (0) | Upper |
| Maintaining building safety | |||
| Satisfaction that the home is safe | 89% | 94% (+5%) | Upper |
| Gas safety checks | 100% | 100% (0) | Upper |
| Fire safety checks | 100% | 100% (0) | Upper |
| Asbestos safety checks | 100% | 100% (0) | Upper |
| Water safety checks | 100% | 100% (0) | Upper |
| Lift safety checks | 100% | 100% (0) | Upper |