This Statement of Work describes the specific tasks and deliverables of Ellucian which are associated with the corresponding categories of services which are identified in the Professional Services Order Form (the "Order Form") to which this Statement of Work is appended (Ellucian's tasks and deliverables which are described hereunder are collectively referred to as the "Professional Services"). In addition to Ellucian's responsibilities, this statement of Work also describes certain tasks and deliverables which are the responsibility of Client and that are required to be provided by Client in order to facilitate and enable Ellucian's delivery of the Professional Services.
As specified in the Order Form and in this Statement of Work, certain Professional Services are provided on a time and materials basis and others are provided on a fixed fee basis. With respect to Professional Services which are provided on a time and materials basis, the Order Form sets forth estimated hours for various categories of Professional Services, and those hours of work effort will be expended towards the rendering of the corresponding Professional Services described in this Statement of Work. The hours specified in the Order Form for time and materials services are estimates only and Client shall pay for the actual hours expended by Ellucian hereunder in the provision of such Professional Services. For those Professional Services provided on a fixed fee basis, Ellucian will provide the tasks and/or deliverables expressly described in this statement of Work for the applicable categories of fixed fee services. Any tasks, deliverables or services which are not described in this Statement of Work are out of scope and Ellucian shall have no obligation to provide any such services absent a separate amendment, work order or similar written agreement entered into between the parties (which would set forth, among other items, the additional fees due for such supplemental services). Ellucian will have no services obligations in connection with any Software other than those obligations expressly identified for the applicable component of Software in this Statement of Work.
The following assumptions apply to all Professional Services provided under this Order Form:
Client will assign a project leader who will lead the project based on the mutually agreed-upon plan, lead the teams at the Client's site, and be the main point of contact for Ellucian throughout the implementation.
Client will identify and provide access to the appropriate IT and application staff members to work with and assist Ellucian throughout the engagement. Client staff will have knowledge of their business area(s), provide relevant documentation, and complete preparation activities prior to all service engagements.
Services will be provided remotely unless otherwise determined during project planning.
Training provided by Ellucian follows a 'train-the-trainer' methodology for project teams, will be provided at a single site designated by Client for onsite training, and will limit all training and consulting sessions to no more than 12 participants per session unless otherwise stated in this Order Form.
Client will document processes, decisions and end user training materials unless otherwise indicated.
Except as outlined in the Scope of Work ("SOW"), the development, modification, and/or completion of any rules, reports, integrations/interfaces and customizations is the responsibility of Client.
Client will ensure that the software release on the Client system is up-to-date and all updates released by Ellucian have been loaded into the appropriate environments as required by the project. No major upgrades will be introduced into the environment during the course of the project except as agreed during project planning activities.
Prior to the commencement of applicable services, Client grants access for applicable solutions to Ellucian consultants and that applications solutions are available and operational at the time engagement.
Client will provide Ellucian with access to appropriate software and functionality in compliance with Client's security and access policies and provide Ellucian access to their servers via a Virtual Private Network ("VPN") connection that is supplied by SecureLink. Client will notify Ellucian of any firewall/connection issues that could cause a delay in the delivery of the service.
Identified prerequisite and preparation tasks are completed prior to scheduled engagement
Client will test all delivered functionality/configurations/set-up in a mutually agreed upon timeline.
Ellucian's proposed level of effort for this project is based on the information provided as of the Execution Date. If items found through discovery engagements vary, any changes or additions to the scope of the mutually agreed upon services will be managed through the Ellucian Project Manager and Client's contact.
agreed upon services will be managed through the Ellucian Project Manager and Client's contact.