Schedule C to Exhibit 1
Standard Maintenance Windows
The Standard Maintenance Matrix below applies to the Cloud Environment and Client's System identified in Schedule A.
General Hosting Infrastructure – Controlled by Ellucian and encompasses the following: Firewalls, Routers, Switches, DNS, Proxy, Hosting Environment, Operating Systems and Facilities.
Client Specific Application/Services Infrastructure – Controlled by Client and encompasses the following: Database Software, Applications, Clones/Refreshes, System Configuration Changes, and Programming related activities.
Ellucian Manager – Ellucian manager with direct responsibility for changes to a particular service area.
Ellucian CAB – Change Advisory Board [General]. The Committee of Ellucian stakeholders that review and approve the change. Depending on the scope of the change, the CAB may involve managers, directors, general managers, and potentially vice presidents.
Client CAB (Recommended) – Change Advisory Board [Client]. The Committee of Client stakeholders that review and approve the change. This committee will be defined by the Client. Examples are project managers or site CIOs/Directors who are directly responsible for the Hosting Services and Applications.
Client Specific Application/Services Infrastructure
| Duration | Date | Anticipated service disruption | Notification | Final Approvals |
|---|
| Daily | 1 hours | Weekday | None | None | Ellucian Manager |
|---|
| Weekly | 4 hours | Weekend | Low | 1 week prior | Ellucian CAB and Client CAB |
|---|
| Monthly | 8 hours | Weekend | Likely | 2 weeks prior | Ellucian CAB and Client CAB |
|---|
Even though change windows are defined they will only be used as necessary. Emergency changes required to restore a disrupted service will follow documented change processes and may not occur during one of the windows defined above or during a defined window.
For Client Specific Application/Services Infrastructure, Ellucian will discuss and mutually agree with the Client to schedule daily, weekly and monthly change windows. The above table is a suggested standard model and will be used pending such mutual agreement between Client and Ellucian.