Board-Book_April_16_Special_Meeting.pdf — PaddleOCR-VL (Baidu)

Provide support for all user reporting for applications (including those Applications defined in this SOW), including other ancillary third party systems.
Backups and Disaster Recovery. Ellucian will back up the Applications. Backups will adhere to Ellucian's internal backup controls. Ellucian will not be responsible for the accuracy of data in the Client's Databases and Applications, but will only be responsible for appropriately backing up the data in the Databases and Applications supported under this SOW.
9.1 Backups. Ellucian will conduct regular backup of all data and configuration files required for availability of Hosting Services. The retention of this data is separated into the following components:
Database – backups will be retained for three (3) months
Point in Time-backups will be retained for one (1) week
These durations are provided as part of the standard Hosting Services. At the end of these durations, the oldest copies of files will be deleted.
Client may request copies of Database backups for archival purposes. Upon such request, Ellucian will make a copy of the database available to Client for secure download on a monthly basis. Each Database backup made available in this manner will replace the previously available file. It will be the Client's responsibility to retrieve those files in a timely manner.
9.2 Disaster Recovery. Ellucian will maintain a disaster recovery plan for the Production environments within the Hosting Services. If the primary Cloud Environment is damaged in whole or in part preventing Ellucian from securely delivering the Hosting Services, Ellucian will failover the primary Cloud Environment to Ellucian's disaster recovery environment. Ellucian's recovery time objective (RTO) is twenty-four (24) hours, measured from the time the Hosting Services are declared to have become unavailable until such services become available and operational in accordance with applicable service levels, as measured by Ellucian. Ellucian's recovery point objective (RPO) is two (2) hours, measured from the time the first transaction is lost or from the time the Hosting Services became unavailable. Ellucian will test its disaster recovery plan annually and will, upon Client's written request, provide Client with a summary of the most recent results. Note: Any Hosting Services downtime in excess of the aforementioned objectives will contribute towards the calculation of the SLA as defined in Schedule B.
Systems Monitoring. Ellucian will monitor the Cloud Environment on a 24x7x365 basis.
10.1 Ellucian will monitor the Application components and the Cloud Environment for availability.
10.2 Client will allow Ellucian-based remote services monitoring and security tools reasonable access to the Applications.
Standard External Interfaces for Integrations. Installation and operation of supported Applications may require installation of third-party applications, which may require connectivity to environments external to Ellucian or Client networks. Only the following defined integration paths, integrations and interfaces will be installed and supported under this SOW: (i) those defined baseline integration paths, integrations and interfaces listed in Section 11.2 below (the “Baseline Integrations”); and (ii) any additional integrations and interfaces specifically listed in Schedule A.
11.1 As it relates to any external interfaces/defined third party integration services as described herein, Ellucian will:
Open appropriate access to the Cloud Environment based on the requirements provided by Client. Access is provided via: