Hosting Services Functional Requirements.

3.1 Ellucian will host all Production and non-Production environments identified in Schedule A and all associated Applications.

3.2 Ellucian will provide Client storage for all Applications and associated Databases.

3.3 Ellucian will provide a secure method for the Client to upload and download files necessary for the primary function of the Applications.

3.4 Ellucian uses a global delivery model in performing the Hosting Services, meaning that Ellucian personnel worldwide may be involved in delivery.

Information Security.

Please refer to the Information Security Addendum attached hereto as Schedule D.

Transition Services. Ellucian will establish a team (the “Transition Team”) to be led by a Transition Manager. The Transition Team will plan, direct and coordinate the migration of IT knowledge, systems, processes, data and capabilities from the Client and/or third parties to Ellucian for the delivery of the Applications. The timeframe for any Transition Services will be based on the project scope/requirements and will be finalized and agreed upon by the parties during or promptly following the initial meeting between Ellucian and Client.

The Transition Manager will be Ellucian's primary Cloud point of contact during performance of the Transition Services as described herein. The Transition Manager will be responsible for:

Managing Transition deliverables, including the charter, schedule, and Client Care/portal site.

Overseeing communications and delivering according to a plan jointly developed and agreed upon by the parties.

Confirming all resources involved in the Transition Services have a common understanding of the needs of both businesses as well as the project deliverables.

Managing scope and delivery timetables to be consistent and complementary with the objectives of the Transition Services.

Monitoring progress and reporting the status of the Transition Services to all stakeholders.

Ellucian Communications with Client. During the Hosting Services Term, Ellucian will regularly communicate with Client regarding product adoption, upgrades and other projects pertaining to the Cloud Environment, change management, and problem resolution. In addition, Ellucian will identify a primary point of contact who will act as the point of escalation for any Hosting Services-related activities.

Operating System Administration Services. Ellucian will provide Operating System ("OS") Administration for the OS environments in the Cloud Environment. In this regard, Ellucian will be responsible for:

Installations and configurations of the OS environments for Application environments.

Maintaining access to and control of special user accounts used for OS administration (i.e. "ROOT" or "Administrator").

Installation of patches and updates from the applicable vendor(s) for OS environments.

Troubleshooting and resolving OS incidents.