1.15 “Production” means the specific Applications (as well as the Database Instances, Databases, and Cloud Environment running the Applications) which are exclusively used as the single authoritative and “live” system the Client interacts with for transactional processing. Production excludes any and all testing, training and/or other non-live Application or environment instances.

1.16 "Schedule A" means the Schedule attached to this SOW as Schedule A and labeled "Service Configuration and Systems Inventory."

1.17 “Schedule B” means the Schedule attached to this SOW as Schedule B and labeled “Service Level Agreement.” The Service Level Agreement is also referred to as the “SLA.”

1.18 "Schedule C" means the Schedule attached to this SOW as Schedule C and labeled "Standard Maintenance Windows."

1.19 "Schedule D" means the Schedule attached to this SOW as Schedule D and labeled "Information Security Addendum."

1.20 “Service Incident” means a disruption to normal service operations.

1.21 “Service Request” means a request by an authorized user for information, advice, access, role change or other inquiry that may facilitate a change to the current state of Client's System or Cloud Environment.

1.22 "Transition" or "Transition Services" means and refers to the process of planning, directing and coordinating the migration of IT knowledge, systems, processes, data and capabilities from the Client and/or other third parties to Ellucian for delivery of the Applications.

1.23 "VPN" means an encrypted, secure virtual private network pathway used for the purpose of remote connectivity.

  1. Delivery Environment.
  2. 2.1 Ellucian will deliver the Hosting Services from a Cloud Environment satisfying the requirements of the Applications hosted under this SOW, and address material performance degradation attributable to Cloud Environment managed by Ellucian. The Cloud Environment will align with the security controls and attributes set forth in the Information Security Addendum attached hereto as Schedule D.
  3. 2.2 Ellucian will be responsible for its own costs related to Ellucian's use of the Cloud Environment.
  4. 2.3 Ellucian will be responsible for supplying licenses and functionality, including upgrades and patches, for the following items in the Cloud Environment:
  5. Backup
  6. Disaster Recovery
  7. Internet connectivity
  8. Load balancing
  9. Monitoring
  10. Operating Systems
  11. Security Scanning

Kentucky State University (USA) DK

K12-BPC-172541-041018