Service Description
| Engagement | High Level Tasks | Deliverables |
|---|
| Banner 9\nAdoption - Technical Workshop (24 hours @ $180/hr) | The Banner 9 technical workshop covers topics including:
■ Application/Network Architecture in support of Banner 9 (Client specific design);
■ Scaling of Banner 9;
■ IT skill requirements, planning, and learning plans for Database/System/Application Administrator(s); and
■ Integration with other Ellucian Software. | ■ Engagement Report |
Client will provide Ellucian necessary access to review and verify any planning-related systems to support this service.
Out of Scope:
Implementation of recommendations resulting from this service
Ellucian will provide project management Professional Services to Client using Ellucian's implementation methodology. Ellucian's implementation methodology is executed in four phases: Initiation Phase, Planning Phase, Execution Phase, and Transition & Close Phase. The four phases of Ellucian's implementation methodology, combined with monitor and control procedures, provide the structure for the overall project. The roles of Project Initiator ("PI"), Project Manager ("PM") and Project Director ("PD") will be engaged in project leadership of Banner 9 projects to support project progress, execution and tracking. These roles may, in some cases, be combined within a single resource.
| Engagement | High Level Tasks | Deliverables |
|---|
| Project Management | The PI will facilitate a timely transition from sales to delivery and will begin project initiation activities as follows:
• Conduct Ellucian internal project initiation meetings;
• Create project collaboration environment and repository for project artifacts;
• Conduct initial Client introductions and communicate project prerequisites; and
• Develop initial project resourcing schedule.
The PM will work with the Client project management team to manage the project planning, execution, facilitate and monitor progress and manage the following:
• Project planning, scope validation, scheduling and resource management;
• Project team processes and cohesion;
• Communications (project/status meetings and dashboard);
• Establish, clarify and manage stakeholder expectations;
• Quality assurance activities;
• Risk/Issue tracking, mitigation, and resolution
• Budget and scope;
• Knowledge resources;
• Enabling delivery of solution artifacts; | • Initial Client Introduction Email
• Client Collaboration Environment (CCE) Stand-up
• Project Financial Report/Contract Reconciliation (Ellucian Format)
• Customer Success Transition Meeting |