Exhibit A
TRANSITION MEETING & EXPECTATIONS SESSIONS
A Transition Meeting is always held prior to opening a new account or starting a new service at an existing account.
Transform individual client(s) expectations into one set of prioritized institutional expectations.
Start up the new service in accordance with Client's expectations.
Provide for a solid foundation upon which to build long-lasting and mutually beneficial relationships; and
Articulate and gain consensus of Sodexo's objectives/expectations from the business relationship.
Client: Client liaison(s) and at least one of the following executives: Chief Executive Officer, Chief Operating Officer, Chief Financial Officer.
Sodexo: Sales Director, District Manager responsible for the contract, and (if identified) the General Manager ultimately responsible for Sodexo's performance. Vice Presidents and other company executives should attend as determined by the Parties.
Expectations Sessions are monthly meetings requiring the attendance of all key stakeholders who have an interest in the Services under this Agreement. Expectation Sessions shall be held regularly throughout the contract term with at least one (1) per month.
Sodexo shall share customer/Client satisfaction results, financial performance, successes, and challenges from the previous year.
Client expectations from the previous session shall be reviewed and expectations moving forward shall be established.
Once Sodexo has identified the current Client expectations, Sodexo shall develop a proposed plan of initiatives, strategies, and innovations for the upcoming month. This plan ensures that Sodexo is aligning its service delivery with the expectations of Client.
Client shall approve Sodexo's scope of work and budget for the upcoming month.
The Parties shall mutually agree upon the participants for each Expectations Session.