Program

The four tenets we based this program on are:

1. Quality: APPA has standardized the facilities quality service levels, which is recognized as the industry standard. In Exhibit 1, we provide a visual representation of the current service level at KSU, which is below any APPA standard. Our program will raise the service level to APPA 3 and deliver this service level efficiently.
2. Flexibility: We convert the desired APPA level into specific task and frequencies. In Exhibit 2, we share the APPA 3 scope and frequencies for the campus, which can be changed by building throughout the term of the agreement.
3. Predictability: As an onsite team, we can self-perform 90% of the services on campus. This provides financial predictability, as we end the out-of-scope and supplemental billings when the services are subcontracted to offsite companies.
4. Prevention: The asset management program will record the current condition and estimate the remaining life of each asset on campus. This will lead to a capital plan that addresses deferred maintenance and allows you to plan for future equipment replacement. The results are moving KSU from an emergency state into a preventive maintenance state with minimal emergencies.

Assumptions

We look forward to your comments on the assumptions and can change them appropriately from your review and our discussion of the program. The services are further defined in Exhibit 2 Management Agreement.

• Service Level: APPA 3 is a baseline standard, our surveys show, for all schools that are experiencing an increase in recruitment and retention.
• Campus Size: The following SF/ACRES represent the KSU campus: Maintainable Square Footage = 1,062,406

Cleanable Square Footage = 803,329

Grounds Acreage = 170

• Systems: This program includes the Maximo Work Order System, VFA Capital Budgeting System, FM DnA Key Performance Measurement System, Utility Expense Management System. Kronos Time Management System and the Site Management System for Grounds and Custodial Services.
• Leadership: Provide a leadership team to drive a culture change by implementing systems, policies, and procedures to improve productivity with the staff and implement a deferred maintenance/energy strategy for the campus.
• Safety: Implement a safety program for the campus and correct current documented safety violations
• Training: Annual onsite training by Sodexo Subject Matter Experts and cross training the employees, to include Sodexo dining employees, to assist with all events and facilities services.