• 8. Bookstore Personnel.

8.1 Follett will furnish sufficient adequately trained personnel to provide efficient and courteous service to customers, including sufficient substitute personnel in case of employee absence. In addition, Follett will provide ongoing training in customer service and will formally recognize and reward employees who provide superior customer service. Follett shall maintain proper documentation on all employees and provide a current employee roster as necessary to the University.

8.2 Follett shall conduct a pre-employment background check, as well as screening required by the School and/or state in which the Store is located. In the event adverse information is received as a result of the screening, Follett will manage the information received and the offer of employment in accordance with the Follett Background Check Policy. Follett reserves the right to rescind the offer of employment made prior to the screening.

8.3 University may participate in interviewing and evaluation of Follett's Store Manager should the need arise to fill the position. Follett's selection of the Store Manager is subject to University's approval.

8.4 Follett will work with the University to hire student work study students for employment and development opportunities in the bookstore. Work study students may complete retail training modules and the opportunity to participate in Follett's Manager In Training program. Follett will work with the University in promoting Follett internship opportunities at the local store and the Follett corporate offices.

9 Bookstore Stock and Sales.

9.1 Follett shall purchase from University all salable and rentable merchandise in the Store, including new textbooks, used textbooks, trade, reference and technical books, Rental Program inventory and/or included Program inventory, whether in stock or rented, and general merchandise. Follett will cause all such merchandise to be inventoried by an independent firm. University may observe the inventory if desired. Within 120 days after the completion of the inventory, Follett shall pay University for the merchandise as follows:

  • New Textbooks
  • Used Textbooks
  • Trade, Reference and Technical Books ("Trade Books")
  • Follett will purchase new textbooks adopted for the next academic term, in quantities not exceeding course requirements, at standard industry discounts or cost. New textbooks purchased that are not utilized in the next academic term and are not returnable to the publisher will be charged back to University.
  • Follett will purchase new textbooks not adopted for the next academic term, or adopted but in excess of course requirements, at the current wholesale price.
  • Follett will purchase used textbooks adopted for the next academic term, in quantities not exceeding course requirements, at 50% of the current retail selling price. Used textbooks purchased that are not utilized in the next academic term and are not returnable to the wholesaler will be charged back to University.
  • Follett will purchase used textbooks not adopted for the next academic term, or adopted but in excess of course requirements, at current wholesale price.
  • Follett will purchase Trade Books that have been purchased during the past