6.2 Follett shall purchase, display, and sell new, used, digital and rental textbooks, trade, paperback, technical, and reference books, other educational materials and supplies, and other miscellaneous merchandise and services at Follett's own expense during the term of the Agreement.

6.3 Follett shall meet or exceed the following minimum standards for all products and services provided:

maximum quality and quantity of products, product lines, and good public relations with the University community.

• a)That none of the products offered for sale are in violation of a license or copyright agreement.
• b)All products offered for sale are appropriately marked as "New" or "Used" items.
• c)That no products which are marked "Not for Resale" or other such warning is offered for sale
• d)That the Premises or University resources will be used, by Follett, solely for the benefit of the University
• e)Follett warrants that all prices will be set in accordance with the Agreement and that the prices for textbooks or other educational materials will not exceed the prevailing collegiate market for like items

6.4 The University has the right to add or remove service locations if the University deems such additions or removals are in the best interest of the University.

6.5 Website/Social Media: Follett shall manage and operate a full service Website, and social media program on each campus.

6.6 Student Support: Follett shall cooperate to whatever reasonable extent possible in order to assist and be supportive to University student organizations and student activities with respect to bookstore and merchandise/retail services. This could include, but not be limited to, sale of merchandise at cost and donations of merchandise for student events and activities.

6.7 Follett shall operate the Stores for twelve (12) months per year. The name of the Stores shall not change. The Stores' normal hours of operation and holiday closing schedule shall be as approved in writing by University after consultation with Follett; hours of operation during registration periods, the first two weeks of classes, and all special campus events shall be extended to coincide with demand.

6.8 Customer Service: The service shall be operated in a professional manner that reflects the image and reputation of the University. Follett shall become involved in the academic, cultural, and social environment at the University, and offer special merchandising, marketing, and/or assistance based upon the activities of the University in connection with special events and programs.

6.9 Refund Policy: Follett's refund policy must be sensitive to the needs of students and customers.

6.10 Emblematic Clothing and Gifts: Follett shall sell a wide variety of University emblematic clothing and other emblematic merchandise for purchase by members of the University community.