D. Response times:

• Respond to routine communications and requests (internal and student-facing) within two (2) business days.
• Respond to priority communications and requests (internal and student-facing) within one (1) business day.
• Respond to urgent communications and requests (internal and student-facing) as soon as practicable, but no later than eight (8) business hours (8 a.m.-5 p.m. Eastern Time).

E. Ensure adherence to these service levels by all University personnel engaged with the project.