• Engage with faculty and stakeholders to support the revision of online courses; provide training, guidance, and support throughout the course revision process.
  • Train faculty in online course design and best practices.
  • Continuously update workflows and templates.

VII. Admissions and Enrollment Services

  • Leads: VP of Marketing & Enrollment; Director of Admissions & Enrollment; Admissions Records Specialist
  • Develop and execute marketing campaigns to drive inquiries.
  • Collaborate on website developments to maintain and enhance enrollment-related website content
  • Supervise Admissions and Enrollment Counseling team.
  • Manage lead-to-application conversion, application processing, transcript collection and processing.
  • The guide accepted students through enrollment and registration.
  • Identify enrollment drop-off and initiate proactive outreach.
  • Track/report funnel metrics (inquiry → application → admit → enroll).

VIII. Functional Planning and Systems Analysis

  • Lead: Functional Planner & Systems Administrator
  • Configure CRM/SIS integrations to support the student journey from application to graduation.
  • Maintain APls, workflows, and data integrity standards.
  • In consultation with the Director of Implementation, provide user training and reporting dashboards.
  • Liaise with IT and vendors to resolve issues.

IX. IT Support Services

  • Lead: Functional Planner & Systems Administrator
  • Provide systems support for CRM, SIS, and LMS integrations.
  • Coordinate upgrades, patches, and troubleshooting.
  • Execute technical tasks and configurations
  • Support technology for enrollment, advising, and student services.
  • Collaborate with Director of Implementation to align system functionality with operational goals.

X. Timely Responses and Service-Level Commitments

  • Lead: Associate Vice President for Online Education; Director of Implementation
  • Adhere to defined service levels for communication and task response, excluding weekends, holidays, and out-of-office periods. Out of office messages must include an alternate contact for urgent needs.

C. Definition of terms:

  • Routine: Communications, inquiries, or tasks that do not have immediate operational or student impact and can be addressed within normal business prioritization. Examples: standard information requests, document reviews, scheduling coordination, or non-critical clarifications.
  • Priority: Items that are time-sensitive and require attention sooner than a normal response cycle to maintain project timelines or stakeholder commitments but do not present an immediate risk to student experience, compliance, or system continuity. Examples: pending approvals for content or marketing materials, policy feedback requests, or upcoming project deadlines requiring confirmation or data.
  • Urgent: Matters that, if not addressed promptly, may disrupt student services, compliance obligations, system functionality, or contractual deliverables. Examples: issues affecting enrollment or registration, academic progress, technology access, financial-aid processing, or any deadline tied to regulatory or accreditation requirements.