Engage with faculty and stakeholders to support the revision of online courses; provide training, guidance, and support throughout the course revision process.
Train faculty in online course design and best practices.
Continuously update workflows and templates.
VII. Admissions and Enrollment Services
Leads: VP of Marketing & Enrollment; Director of Admissions & Enrollment; Admissions Records Specialist
Develop and execute marketing campaigns to drive inquiries.
Collaborate on website developments to maintain and enhance enrollment-related website content
Supervise Admissions and Enrollment Counseling team.
Manage lead-to-application conversion, application processing, transcript collection and processing.
The guide accepted students through enrollment and registration.
Identify enrollment drop-off and initiate proactive outreach.
Track/report funnel metrics (inquiry → application → admit → enroll).
VIII. Functional Planning and Systems Analysis
Lead: Functional Planner & Systems Administrator
Configure CRM/SIS integrations to support the student journey from application to graduation.
Maintain APls, workflows, and data integrity standards.
In consultation with the Director of Implementation, provide user training and reporting dashboards.
Liaise with IT and vendors to resolve issues.
IX. IT Support Services
Lead: Functional Planner & Systems Administrator
Provide systems support for CRM, SIS, and LMS integrations.
Coordinate upgrades, patches, and troubleshooting.
Execute technical tasks and configurations
Support technology for enrollment, advising, and student services.
Collaborate with Director of Implementation to align system functionality with operational goals.
X. Timely Responses and Service-Level Commitments
Lead: Associate Vice President for Online Education; Director of Implementation
Adhere to defined service levels for communication and task response, excluding weekends, holidays, and out-of-office periods. Out of office messages must include an alternate contact for urgent needs.
C. Definition of terms:
Routine: Communications, inquiries, or tasks that do not have immediate operational or student impact and can be addressed within normal business prioritization. Examples: standard information requests, document reviews, scheduling coordination, or non-critical clarifications.
Priority: Items that are time-sensitive and require attention sooner than a normal response cycle to maintain project timelines or stakeholder commitments but do not present an immediate risk to student experience, compliance, or system continuity. Examples: pending approvals for content or marketing materials, policy feedback requests, or upcoming project deadlines requiring confirmation or data.
Urgent: Matters that, if not addressed promptly, may disrupt student services, compliance obligations, system functionality, or contractual deliverables. Examples: issues affecting enrollment or registration, academic progress, technology access, financial-aid processing, or any deadline tied to regulatory or accreditation requirements.